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The Employee Experience Playbook For 2019
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Evaluated Vendors And Product Information
August 27, 2019
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Report The Forrester Wave™: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019
The Nine Providers That Matter Most And How They Stack Up
August 27, 2019 | Art SchoellerIn our 31-criterion evaluation of UCaaS providers, we identified the nine most significant ones — 8x8, Cisco, Dialpad, Fuze, Microsoft, Mitel, RingCentral, Star2Star, and Vonage — and researched,...
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Report TikTok Excels In The Age Of Short Videos
ForecastView Document
July 3, 2019 | Meenakshi TiwariTikTok is the world's leading platform for short-form mobile videos, but if you're older than 35, there's a good chance you're unaware of the global TikTok revolution. TikTok and short video apps...
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Report Now Tech: Online Video Platforms For B2B Marketing And Sales, Q2 2019
Forrester's Overview Of 35 Video Platform Providers
You can use online video platforms to create more engaging content, tell more authentic stories, and help sellers to be more human and helpful to buyers. But to realize these benefits, you'll first...
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Report Forrester Analytics: Online Video Forecast, 2018 To 2023 (Asia Pacific)
ForecastView Document
June 17, 2019 | Meenakshi TiwariVideo is a win-win medium for consumers, marketers, and digital platforms. It provides consumers with immersive content and also gives a higher return on investment and revenue to marketers and...
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Report Five Key Trends That Will Reshape The Employee Technology Experience
Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7
May 22, 2019 | Andrew HewittWindows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have...
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Report Intelligent Content Services Will Energize Your Content Management Road Map: ECM In 2024
Vision: The Enterprise Content Management Playbook
May 10, 2019 | Cheryl McKinnonContent services and modern content platforms now dominate the enterprise content management (ECM) conversation. Veteran vendors are on the defensive — consolidating, merging, and divesting. New...
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Report The State Of Chromebooks, 2019
When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience
Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can...
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Report The Five Key Trends That Will Shape Your 2019 Content Services Strategy
Landscape: The Enterprise Content Management Playbook
February 25, 2019 | Cheryl McKinnonFive key trends are shaping the enterprise content management (ECM) space. New business objectives, market imperatives, and cloud-based platforms compel technology and business decision makers to...
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Webinar The State Of Video In Financial Services
Financial services customers want video tools and content that help them learn and make decisions. Yet, most financial providers offer little to no video content or tools on their apps or sites. To...
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Report Industry Spotlight: Improving Employee Mobility In Financial Services
Do Right By Your Regulations, But Don't Forget About Employee Experience
November 1, 2018 | Andrew HewittMobile infrastructure and operations (I&O) teams in financial services firms face the daunting task of creating productive mobile experiences for employees while also navigating the unique security...
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Report The Q4 Global Tech Market Outlook For 2018 To 2019
2019 Will See Good Growth But Also Risks Coming Off The Highs Of 2018
October 26, 2018 | Andrew BartelsDespite threats of trade wars, Brexit uncertainties, Turkey's meltdown, and other disruptions, 2018 is turning out to be a very good year for the global tech market. While some of the positives...
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Report Build An Action Plan For Video In Financial Services
Answer Nine Key Questions To Build An Effective Video Strategy
Most financial services providers offer little to no video content or tools on their apps or sites, even though their customers need those tools to help them learn and make decisions. Digital...
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Report Moments: Maturity Framework
Leverage The Learnings Of Pioneers To Evolve Your Mobile Messaging Tactics And Capabilities
October 3, 2018 | Julie A. AskFuture experiences will be right-sized, contextual, and pushed out to consumers in their specific moments of need. Today's well-executed mobile messages most closely resemble future experiences....
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Report European Tech Market Outlook For 2018 To 2019
3% Growth Lags Behind The US's 6% In 2018, With A Continued Slowdown To 0.8% In 2019
September 13, 2018 | Andrew BartelsEuropean business and government CIOs enjoyed better-than-expected economic conditions in 2017, which encouraged decent growth of almost 4% in 2017 tech budgets. But the second half of 2018 and...
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Report The 3D Connected Consumer
The Combination Of Devices, Platforms, And Channels Redefines How Connected Consumers Are
August 1, 2018 | Julie A. Ask, Gina Fleming, Adrian ChapmanHistorically, internet speed and device type have defined how connected consumers are. This representation is too simplistic today. Three dimensions — devices, platforms, and channels — now define...
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Report US Tech Market Outlook For 2018 And 2019
Cloud Powers Tech Spend To Nearly 7% Growth And Software To 8% Growth
July 2, 2018 | Andrew BartelsCIOs and other tech decision makers will see positive fundamentals in 2018 and 2019. This report lays out Forrester's analysis of how conflicting forces will affect US tech markets in 2018 and 2019...
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Report Bridge Your Enterprise Mobile Strategy To Partners And Contractors
Grant Broader Access To Applications Without Mobile Device Management
May 15, 2018 | Andrew HewittEmployees aren't the only group that needs enterprise mobile support. Your business' growth depends on constituencies outside your workforce, such as contractors and other B2B partners — and you...
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Report Build The Business Case For BYOD
The Total Economic Impact™ Of BYOD Versus Corporate-Owned Enterprise Mobility Strategies
Your organization can't live without mobile, but infrastructure and operations (I&O) pros struggle to understand the best way to give employees access to mobile technology. Deciding whether to...
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Report The Future Of Digital Experiences
Digital channels are more amorphous and fragmented than ever. However, they share a common core: mobile. Mobile will emerge as the central choreographer in this broader, connected ecosystem....
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Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve
Benchmarks: The Enterprise Content Management Playbook
April 16, 2018 | Cheryl McKinnonBenchmarks provide enterprise architects and their content management program peers with data to inform their road maps. Content is essential to successful digital business. Use this report to...
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Report The Global Tech Market Outlook For 2018 To 2019
Continued Tech Growth Will Peak In 2018 At 5.1% In Constant Currencies
January 5, 2018 | Andrew Bartels2017 turned out to be a more positive year for global economies and tech markets than we had expected at the start of the year. 2018 will continue that trend, but concerns about the outlook will...
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Report Case Study: How To Transform The Employee Experience With Microapps
CBSi's Journey To Solve Its Application Productivity Problem
Employees use a variety of mobile and desktop applications to access information they need to accomplish their jobs. However, these apps are often siloed, are difficult to manage, and don't offer a...
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Webinar Predictions 2018: Mobile Evolves Into The Digital Experience Conductor
2018 is the year that mobile becomes core to the digital ecosystem. Devices are evolving to seamlessly work together. Tooling is following that evolution, allowing developers to build for these...