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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Sourcing Microsoft's Secure Productive Enterprise

    Which Companies Should Embrace This Comprehensive Suite And Which Should Buy À La Carte
    May 19, 2017 | Duncan Jones

    Microsoft's product strategies and licensing programs change so frequently that the optimum strategy for your organization now may be very different from what was best two or three years ago. This...

  • Report Brief: Five Key Capabilities For Microsoft Office 365 Email Security

    Microsoft Takes Steps In The Right Direction, But Microsoft Alone Might Not Be Enough
    June 29, 2016 | Kelley Mak

    Productivity and collaboration tools are an essential technology component of workforce enablement, and because of its economics, scale, and familiar interfaces, Microsoft's Office 365 online...

  • Report Brief: Should You Renew Your Enterprise Agreement For Microsoft Office?

    Analyzing The New Decision Criteria That Should Drive Your Microsoft Licensing Strategy
    May 31, 2016 | Duncan Jones

    Sourcing leaders considering renewing a Microsoft enterprise agreement (EA) face a very different decision to the one they made three years ago. Significant changes to Microsoft licensing, in line...

  • Report Four Questions That Should Guide Your Microsoft Strategy

    Transitioning To Cloud-Based Subscription Models Provides A Unique Opportunity To Realign Your Commercial And Adoption Strategies
    April 24, 2015 | Duncan Jones

    Do you think that you understand Microsoft from previous dealings with the company? Think again. Microsoft's ongoing strategic transformation has significant implications for any technology...

  • Report Quick Take: Google Cloud Services Gather Steam

    New Developer Tools, Big Data Services, And Aggressive Pricing Will Tempt Enterprise Developers

    At last week's I/O developer conference, Google announced a slew of new developer tools, application programming interfaces (APIs), and cloud services that will make it easier for developers to put...

  • Report Brief: Rethink Your Microsoft Licensing Strategy

    Microsoft's Office 365 ProPlus Subscription Product Fundamentally Changes Enterprises' Software Assurance Decision
    June 11, 2014 | Duncan Jones

    Sourcing professionals who are considering renewing or signing a Microsoft enterprise agreement (EA) in the next few months need to re-evaluate their plans, now that Microsoft has fundamentally...

  • Report Microsoft Ascending

    In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture

    When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

  • Report Brief: Microsoft Office Crosses The Cloud Rubicon

    The Focus Is On Business Agility, And Here's Why It Matters
    May 14, 2014 | TJ Keitt, Ted Schadler

    Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

  • Report Quick Take: The 10 Questions New Microsoft CEO Satya Nadella Must Address

    Top Priorities For Reinventing Its Enterprise Business
    February 18, 2014 | Rob Koplowitz, John R. Rymer

    Microsoft has named the third CEO in its history, selecting Satya Nadella, the former executive vice president of the Redmond firm's cloud and enterprise group and onetime Bing boss. Nadella...

  • Report Best Practices For Optimizing Your Migration To A Cloud Collaboration Solution

    Lessons For CIOs Learned From Google Apps And Microsoft Office 365 Customers
    January 28, 2014 | TJ Keitt

    Many organizations are looking to move their on-premises collaboration tool sets into Google Apps or Microsoft Office 365 to take advantage of the benefits of the cloud. However, many technology...

  • Report Market Overview: Microsoft Office 365 Implementation Partner Ecosystem

    Microsoft's Traditional Partners Evolve To Help Clients Chart A Minimally Disruptive Path To The Cloud
    January 15, 2014 | TJ Keitt

    Microsoft Office 365's familiar user interfaces, multiple security certifications, and hybrid cloud/on-premises deployments are a few of the ways Microsoft has made it easier for IT leaders to use...

  • Report Market Overview: Google Apps Implementation Partner Ecosystem

    Google's Nimble, Cloud-First Partners Usher Clients Into Deeper Engagement With Google's Enterprise Offerings
    January 8, 2014 | TJ Keitt

    As enterprises implement Google Apps for Business, CIOs need assistance leading their organizations on the journey into the world of cloud services and cloud-supported devices. Google built a...

  • Report 2016: Google Apps And Office 365

    Content, Mobile Support, And Ecosystems Will Define Success
    November 20, 2013 | TJ Keitt

    Sixty-five percent of software decision-makers tell us they plan to use or already have begun using collaboration software-as-a-service (SaaS). Fueling a lot of this interest is the availability of...

  • Report Market Update: Office 2013 And Productivity Suite Alternatives

    Office 2010 Is Dominant, But Most Firms Plan To Upgrade
    October 15, 2013 | Philipp Karcher

    At home and at work, people overwhelmingly use Microsoft Office. Yet Forrester continues to receive questions about office productivity tool options. So, we recently surveyed 155 IT decision-makers...

  • Webinar Framing The Google Apps And Office 365 Battle Over The Next Two Years

    September 23, 2013 | TJ Keitt

    The age of cloud-based collaboration technology is here: 67% of software decision-makers tell us they plan to or already have begun to use collaboration software-as-a-service (SaaS). Fueling a...

  • Report Answer Five Questions When Selecting A Cloud Collaboration And Productivity Suite

    A Buyer's Guide For Microsoft Office 365, Google Apps For Business, And IBM SmartCloud For Social Business
    April 16, 2013 | TJ Keitt

    Over the past two years, Forrester clients have shown great interest in the cloud collaboration and productivity suites Microsoft, Google, and IBM offer: We've fielded more than 150 inquiries on...

  • Report Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

  • Report How To Negotiate A Better Microsoft Office 365 Deal

    Concentrate On Who You Are Buying For And How You Want To Buy
    July 12, 2012 | Mark Bartrick

    As many businesses are now evaluating moving their Microsoft Office applications online and into the cloud as a way of reducing infrastructure and staffing costs, sourcing and vendor management...

  • Webinar Microsoft Office 365

    May 17, 2012 | Mark Bartrick

    Microsoft just dropped the price of its much-hyped cloud solution Office 365. It would seem that selling it is not proving as easy as Microsoft had hoped. In this Webinar, we review what Office 365...

  • Report Decision Time: Is SharePoint In The Cloud For You?

    Early Adopters Outline The Promise And Prerequisites For Success
    February 17, 2012 | John R. Rymer, Rob Koplowitz

    The days of Microsoft SharePoint being only a locally installed software product are over. Microsoft's commitment to SharePoint in the cloud is evident in its massive data-center investments, its...

  • Report Office 365: Version Two Of SharePoint In The Cloud

    February 17, 2012 | Rob Koplowitz, John R. Rymer

    There's an old adage that says it takes Microsoft three times to get it right. Its commitment to SharePoint in the cloud is clearly evident in its investment in data centers, a costly retrofitting...

  • Report Google Apps For Business: A 2011 Trip Report

    Google Apps Business Is Growing; Mobile, Social, And APIs Move To The Fore

    Forrester spent a day with Google Apps Vice President Dave Girouard and members of his team to hear the latest on Google Apps for Business and Google Apps for Government. With the US General...

  • Report Office Productivity Alternatives Perceptions and Interest

    August 1, 2011 | Matthew Brown, Philipp Karcher

    These data charts look at Microsoft and the productivity market.

  • Report An Early Look At Microsoft Office 365 Features

    Office 365 Has Much But Not All Of What Firms Need From A Collaboration Platform
    July 14, 2011 | Ted Schadler, Philipp Karcher, Rob Koplowitz

    On June 28, 2011, Microsoft launched Office 365 in 40 countries after a massive public beta involving 200,000 organizations from every region. This product encompasses Office Professional Plus and...

  • Report Top Barriers To Replacing Microsoft Office

    Office Alternatives Haven't Yet Earned Their Name
    May 26, 2011 | Matthew Brown

    Content and collaboration (C&C) pros show lots of interest in Microsoft Office competitors as a way to cut license costs. They run trials of Google Apps and Open Office derivatives by IBM Lotus and...