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  • Employee Experience
  • Matthew Guarini

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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Top Research For CIOs: Q2 2018

    Effectively Navigate The World Of Artificial Intelligence
    June 6, 2018 | Matthew Guarini

    Artificial intelligence (AI) has quickly transitioned from exclusive and cutting edge to a strategic differentiator for enterprises. Getting the most out of AI means looking beyond technology,...

  • Report CIOs: Use CX Principles To Improve Your IT Brand

    Improved EX Will Give IT The Business Support It Needs To Excel
    March 9, 2018 | Matthew Guarini, Nate Meneer

    IT teams are always looking for ways to improve. Traditional efforts like service management and process design can help improve the way IT delivers services, but these initiatives alone are not...

  • Report Top Research For CIOs: Q1 2018

    Tap New Tech And Talent To Innovate Fast
    February 28, 2018 | Matthew Guarini

    Today's CIOs face the opportunity of a lifetime — to take the reins of technology-driven innovation for their organizations and make chief digital officers (CDOs) obsolete. This report highlights...

  • Report Gig Workers Fill A Gap In Your Tech Talent Strategy

    An Efficient Broker Will Accelerate Gig Into The Mainstream
    January 2, 2018 | Marc Cecere, Matthew Guarini

    The gig economy allows individuals to contribute to a business on a part-time ("gig") basis. With CIOs fighting an escalating war for talent that is exacerbated by the age of the customer, the gig...