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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar The Culture Of An Organization Defines Its Innovation Capabilities

    Wednesday, June 10, 2020, 5:30 a.m.-6:10 a.m. Eastern time (10:30-11:10 GMT) | Dan Bieler, Ash Mukherjee

    Far from being a soft issue, culture is the toughest nut to crack. Corporate culture matters because it provides the framework for what innovation objectives employees and managers prioritize and...

  • Webinar The Rise Of The Autonomous Enterprise

    Run Your Enterprise On Autopilot
    June 5, 2020 | George Lawrie

    We have all seen the promise of autonomous vehicles, and many of us owe our lives to elementary autonomous functions such as antilock braking systems. Join this webinar to learn about the...

  • Report Your Definition Of Future Work Should Shape Your Operating Structure

    Classify Your Future Work For Successful Delivery In The Long Run
    June 4, 2020 | Gordon Barnett, Bobby Cameron

    As firms become more customer obsessed, the CIO mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, CIOs...

  • Webinar This Is No Time For Business As Usual In Industry

    June 3, 2020 | Paul Miller

    Challenges abound in industrial sectors, with competition from low-cost competitors, an aging workforce, and an increasingly problematic disconnect between the IT and operational technology sides...

  • Report Now Tech: Digital Transformation Services, Q2 2020

    Forrester's Overview Of 35 Digital Transformation Services Providers
    June 1, 2020 | Nigel Fenwick

    Digital transformation has never been more urgent. But no firm can go it alone. Digital transformation services providers can help firms deliver measurable business outcomes, reduce time to achieve...

  • Report India Tech Market Outlook, 2020 To 2021

    COVID-19 Has All But Killed India's Tech Spending Growth
    May 28, 2020 | Ashutosh Sharma

    India's economy was poised for a great recovery in 2020, with clear signs of growth in January and February. The banking sector's woes were coming to an end, consumer spending was up, and...

  • Forum Technology & Innovation APAC

    Learn how to become the catalyst of innovation in your enterprise.
    May 26, 2020 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

    In 2020, technology leaders in the innovation-driven Asia-Pacific region have a chance to rise above the day-to-day management of IT systems and become a true catalyst of business...

  • Report Build A Maturity-Based Business Case For Insights-Driven Investments

    The Business Case Report In The Insights-Driven Business Playbook
    May 18, 2020 | Boris Evelson

    Investing in individual technologies for an insights-driven business (IDB), such as data fabric, business intelligence (BI), and analytics, demonstrates tangible business benefits and significant...

  • Report Don't Hinder Effective Business Execution With Rigid Reporting Lines

    Power Your Firm's Customer Obsession — Evolve From Functional To Adaptive Structures
    May 12, 2020 | Gordon Barnett, Bobby Cameron

    As firms become more customer obsessed, the CIO mandate becomes richer and more complex — customer led, insights driven, fast, and connected. Succeeding in this ever-changing environment means CIOs...

  • Report Use Three IoT Scenarios To Untangle Your IoT Strategies

    Assess These Scenarios To Gain An Advantage Using Internet-Of-Things Technologies
    May 6, 2020 | Frank E. Gillett

    Internet-of-things (IoT) ideas and technology continue to spark interest — and confusion — for business and technology stakeholders. To understand the value you can create from IoT investments,...

  • Report Detail Your Three IoT Scenarios

    Segmenting The Application Of Internet Of Things Across Products, Assets, And Ecosystem Sources
    May 6, 2020 | Frank E. Gillett

    Execs can use internet of things (IoT) in three scenarios: product IoT, operations IoT, and ecosystem IoT. This report lays out the details of each scenario with subcategories for how they will...

  • Report The Forrester Wave™: IoT Consultancies In Asia Pacific, Q2 2020

    The Eight Service Providers That Matter Most And How They Stack Up
    April 30, 2020 | Achim Granzen

    In our 23-criterion evaluation of internet-of-things (IoT) consultancies in Asia Pacific (AP), we identified the eight most significant ones — Accenture, Birlasoft, Capgemini, Deloitte, DXC...

  • Report Blockchain In 2020: A CIO's Guide To The 10 Most Prevalent Myths

    To Use Distributed Ledger Technology Successfully, Avoid These Key Misconceptions
    April 24, 2020 | Martha Bennett

    Distributed ledger technology (DLT, AKA blockchain) is maturing. Yet more initiatives will move beyond the pilot phase in 2020, and the technology will continue to evolve. Overall, pragmatism and...

  • Report Research Overview: Adaptive Strategies

    A CIO's Guide To Leveraging Adaptive Strategies To Win In Times Of Constant Change
    April 23, 2020 | Pascal Matzke, Patrick Carroll

    To win in times of constant change and uncertainty, tech leaders need to deploy adaptive strategies. Organizations following an adaptive approach are outpacing the competition through business...

  • Report The Rise Of The Subscription Business Model

    How Customer-Obsessed Firms Can Reinvent Their Business Model And Move Their Offering Value Closer To Customers
    April 22, 2020 | Dan Bieler

    The subscription model presents new opportunities for businesses to enhance the value of their offerings as they become more embedded in the changing context of their clients' customer journeys....

  • Report The Benefits Of An Open Source Strategy

    Drive Ecosystem And Client Adoption, Extension, And Collaboration For Your Platform Services
    April 3, 2020 | James Staten, Christopher Condo

    Many enterprises struggle to acquire broad adoption of their technology systems, often because their customers see those systems as being proprietary and closed. When organizations leverage open...

  • Report The Forrester Tech Tide™: Smart Manufacturing, Q2 2020

    Twenty Technologies Power Manufacturing's Digital Transformation
    April 1, 2020 | Paul Miller

    Smart manufacturing is increasingly critical to manufacturers' ability to win, serve, and retain their customers. To accelerate their performance in smart manufacturing, companies are evaluating...

  • Report Computer Vision Supports Retailers' Digital Transformation

    How Four Retailers In China Deliver Business And Customer Value With AI
    March 27, 2020 | Guannan Lu, Charlie Dai

    Retailers must digitally transform to catch up with fast-changing customer expectations and fend off increasingly aggressive digital competitors. As part of these transformation efforts, retailers...

  • Report Build An Adaptive Enterprise To Survive Uncertainty

    Lessons Learned From The Impact Of The Coronavirus On China's Tech Market
    March 17, 2020 | Charlie Dai, Guannan Lu

    The massive efforts that China is undertaking to contain the spread of the COVID-19 coronavirus are having significant consequences on China's economy and organizations. Digital technologies are...

  • Webinar The Business Case For Adopting An Enterprise Open Source Culture

    March 16, 2020 | James Staten, Christopher Condo

    Enterprises without a clear strategy for free open source software (FOSS) are missing out on new ways to innovate with their customers. In this webinar, Forrester CIO analyst James Staten and...

  • Report Invisible Resources Are The Secret Weapon For Growth

    Design A Future Of Work Strategy That Immediately Maximizes The Potential Of Intelligent Software And AI
    March 11, 2020 | J. P. Gownder

    Most leaders face a conundrum: They must innovate to grow their companies while simultaneously cutting costs. Satisfying both these imperatives is tricky, but there's an approach that can...

  • Report 2020 To 2021 US Tech Budgets: The Industry Outlook

    CIOs Should Tighten Their 2020 To 2021 Tech Budgets Based On Slowing But Still Positive US Economic Growth
    March 3, 2020 | Andrew Bartels

    The US tech budget outlook for 2020 and 2021 is getting darker, but growth will still be positive with a low risk of an actual downturn. In this report, we provide our 2020 to 2021 forecasts for...

  • Webinar Blockchain 2020: What Lies Ahead, And Why Do We Need A Rethink?

    February 27, 2020 | Martha Bennett

    While we're still seeing "blockchain is revolutionizing xxx" headlines, since the start of 2019, these have been counterbalanced by equally sensational statements proclaiming that the technology is...

  • Report Reset Technology Governance To Innovate And Drive Value

    Beginner Level: Tech Governance Practices For IT Transformation
    February 26, 2020 | Bobby Cameron

    To innovate with technology in the service of customer obsession, tech leaders must develop a solid foundation for technology governance. Technology governance — the policies, frameworks, and...

  • Report To Digitally Transform, Government Agencies Must Start By Becoming Customer-Obsessed

    Embrace Outside-In Thinking To Overcome Execution Barriers And Fulfill Your Mission
    February 24, 2020 | Sam Higgins, Zhi-Ying Barry

    An independent review of the Australian Public Service (APS) revealed the need for servicewide transformation — both short-term change and long-term reform — to better serve Australians and improve...

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