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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Cloud Powers The Adaptive Enterprise

    Vision: The Cloud Computing Playbook
    November 30, 2020 | Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

  • Report Service Desk 2020: It's All About Employee Experience

    Reliable, Accessible Services Fuel Innovation And Satisfaction
    October 6, 2020 | Charles Betz, Andrew Hewitt

    Although new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. In an era of...

  • Report The IT Financial Management — AKA TBM — Technology Solution Ecosystem

    Achieve Total Cost Visibility With ITFM/TBM Technology And Services
    January 9, 2020 | Bill Martorelli

    Solutions for IT financial management (ITFM), AKA technology business management (TBM), are evolving rapidly because of the growing need for infrastructure and operations (I&O) leaders to control...

  • Report IT Financial Management — AKA TBM — Will Drive IT To Focus On Business Outcomes

    IT Leaders Must Adopt ITFM For Cost Transparency And Effective IT-Business Decision Making
    October 15, 2019 | Bill Martorelli

    Spurred by the cloud and the challenges of today's IT complexity, IT financial performance has emerged as a board-level concern. IT leaders can no longer leave the analysis, management, and...

  • Report Machine Learning Powers The Industrial Internet Of Things

    Insights From IoT Software Platforms Create New Service-Based Experiences To Delight Customers And Drive Growth
    September 10, 2019 | Paul Miller, Michele Pelino

    The internet of things (IoT) plays a pivotal role in transforming the industrial sector. Connecting machines to record their usage patterns is often the first step, and it can deliver tangible...

  • Report The Future Of VDI Is Cloud

    Cloud-Based Virtualization Will Surpass On-Premises VDI To Improve Scalability And Manageability
    July 31, 2019 | Andrew Hewitt, David Johnson

    Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital workspace technologies like virtual desktop infrastructure (VDI), but change is...

  • Report Internet-Of-Things Heat Maps For Operational Excellence, 2019

    Deploy IoT Use Cases Based On Value To Your Company Operations
    July 10, 2019 | Michele Pelino

    A fragmented array of internet-of-things (IoT) solutions enhance operational efficiencies and enable personalized customer experience in enterprises across vertical markets. IoT use cases such as...

  • Report Five Key Trends That Will Reshape The Employee Technology Experience

    Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7
    May 22, 2019 | Andrew Hewitt

    Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have...

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