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  • Business Process Management (BPM)
  • Craig Le Clair

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  • Report RPA, DPA, BPM, And DCM Platforms: The Differences You Need To Know

    Apply Forrester's Automation Framework To Process Automation
    March 1, 2019 | Craig Le Clair

    Customer-obsessed transformation has pushed automation front and center, but it's difficult to choose among automation tools. Robotic process automation (RPA) is surging, but firms have invested...

  • Report Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...

  • Report The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018

    The 11 Providers That Matter Most And How They Stack Up
    March 8, 2018 | Craig Le Clair

    In our 23-criteria evaluation of cloud-based dynamic case management (DCM) providers, we identified the 11 most significant ones — AINS, Appian, bpm'online, DST Systems, Eccentex, Hyland, IBM,...

  • Report Choose A Case Management Platform Based On 10 Criteria

    Alternatives For Case Management Leave EA Pros Scratching Their Heads — But Forrester's Tool Can Help
    August 24, 2017 | Craig Le Clair

    Enterprise architects struggle to compare options for modernizing case management in areas such as customer service, onboarding, government regulation, and insurance claims. Options now include...

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