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  • Customer Relationship Management (CRM)
  • Merritt Maxim

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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Secure Your Customers And Protect Your Brand

    Executive Overview: The Cybersecurity And Privacy Playbook
    September 12, 2019 | Laura Koetzle, Merritt Maxim

    Today, CIOs and CTOs are transforming the foundations of their business with technology. For that transformation to succeed, you must transform your cybersecurity and privacy practices...

  • Report Best Practices: Customer Call Center Authentication

    Prioritize Implicit Biometrics And Phone Reputation To Reduce Customer And Agent Friction
    March 22, 2019 | Andras Cser, Merritt Maxim

    Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get...

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