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  • Report Capitalize On SaaS CRM Solutions With Better Governance

    Organization: The CRM Playbook
    August 20, 2018 | Kate Leggett

    Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but few have adapted their governance processes and policies to get maximum value out of those solutions. The move to...

  • Report Best Practices: Co-Creating With Agile Development Service Providers

    How To Build Great Software Products By Partnering With Agile Experts
    August 8, 2018 | Duncan Jones, Christopher Condo

    Software organizations that are looking to add capabilities quickly or manage team resources in a flexible manner often turn to external service providers for resources and expertise. Most such...

  • Report Best Practices: Building An Agile, Innovation-Focused Digital Ecosystem

    How Digital Leaders Partner With Technology Providers To Deliver Digital Experiences, Operations, And Innovation
    May 24, 2018 | Duncan Jones

    Technology providers are a vital part of every company's digital transformation, but too often, obsolete vendor management processes stifle innovation. This report explains why and how CIOs should...

  • Report The Forrester Wave™: Services Procurement, Q1 2017

    Beeline, DCR Workforce, PRO Unlimited, And SAP Fieldglass Lead In Software For Managing Contingent Workers, Consulting, And Outsourcing Services
    March 31, 2017 | Andrew Bartels

    Services procurement products help firms acquire the contractors, consultants, and outsourcers that they need to win, serve, and retain customers in the age of the customer. In our 40-criteria...

  • Report Vendor Landscape: Supplier Risk And Performance Management

    Software And Services Providers That Can Protect Your Brand From Suppliers' Mistakes
    September 8, 2016 | Duncan Jones

    Enterprises struggle to manage the risk to their brands from suppliers' mistakes. Your customers expect you to choose suppliers that are efficient, safe, secure, ethical, and legal — and to have...

  • Report Market Overview: 10% Growth In ePurchasing Software Market Makes 2014 A Year For Buyers

    IPOs Will Make More News Than Acquisitions, As SaaS Continues To Gain Share
    June 18, 2014 | Andrew Bartels

    For sourcing and vendor management (SVM) professionals and for CIOs, winning, serving, and retaining customers involves more than acquiring the right front-office technologies; it also involves...

  • Report Customer-Obsessed Firms Need To Unify Their Workforce Strategies

    Serve And Retain Customers More Effectively By Focusing On Skills, Not On Permanent And Contingent Worker Classifications
    May 14, 2014 | Claire Schooley

    Companies have traditionally kept their contingent and permanent workforce strategies separate. Human resources (HR) departments focused on permanent employees —recruiting, hiring, onboarding,...

  • Webinar The Top Growth Opportunities For Tech Vendors In Asia Pacific

    April 23, 2014 | Dane Anderson

    For most technology vendors, establishing or improving their presence in the Asia Pacific market is a top priority. The region promises fast growth, massive long-term opportunity, and dynamic...

  • Report Brief: What VMS Customers Can Teach You About Effective Workforce Management

    Billions Of Dollars Go Through VMS Systems, Making Effective Implementation Important
    March 13, 2014 | Christine Ferrusi Ross

    Vendor management systems (VMS) have become a critical part of operating a flexible contingent labor strategy. These tools, which give customers an automated process for hiring and managing...

  • Report The Forrester Wave™: VMS, Q1 2014

    How Vendors Rank For Contingent Staff And SOW/Services Procurement Engagements
    February 10, 2014 | Christine Ferrusi Ross

    Companies spend a significant amount of money on nonpermanent workers and they need a vendor management system (VMS) to manage the complexity of a contingent workforce program. But as programs...

  • Report VMS Versus MSP: What To Expect From Each

    October 30, 2013 | Christine Ferrusi Ross

    Firms use significant numbers of contingent workers today — both in staff augmentation environments and in project-based engagements. This increased reliance on contingent workers is fueling...

  • Report Understanding Software Options For Managing Vendor Risk

    Not All Supplier Risk Software Manages The Same Kinds Of Risk
    October 24, 2013 | Christine Ferrusi Ross

    Most firms want to manage vendor-related risk better. Yet, Forrester finds that firms view vendor risk differently — some consider only the risk that a vendor fails to deliver against a contract,...

  • Webinar Measure SVM Performance To Demonstrate Value To The Business

    July 9, 2013 | Lutz Peichert

    Stakeholder buy-in depends on the value perceived and received from the activities of the sourcing and vendor management organization (SVMO). SVM professionals have to engage with business...

  • Report Navigating The Dizzying World Of SVMO Software Tools

    July 8, 2013 | Lutz Peichert

    Sourcing and vendor management (SVM) organizations are constantly called upon to increase the value they provide to businesses. To do this effectively, while focusing attention on the digital...

  • Report 2013 Predictions: The ePurchasing Software Market Will Grow 5%

    More SaaS And Commoditization Shape 2013 Growth
    May 10, 2013 | Andrew Bartels

    CIOs should take an interest in the market for ePurchasing software (software to support buying, sourcing, contracting, and vendor management activities) for two reasons: 1) to find technology...

  • Report FAQs About Services Procurement Solutions

    How To Source VMS And MSP Solutions Today
    February 22, 2013 | Mark Grannan, Lutz Peichert

    Forrester clients ask us many questions about services procurement software tools such as dedicated vendor management systems (VMSes) for contingent labor and broader services procurement tools for...

  • Report Market Overview: ePurchasing And Contract Life-Cycle Management In 2011 To 2012

    The Four Forces Of Cloud, Smart, Verticals, And Networks Are Reshaping Markets
    November 3, 2011 | Andrew Bartels

    Four forces are keeping the $5 billion ePurchasing and contract life-cycle management (CLM) software markets highly competitive and dynamic. First, cloud delivery via software-as-a-service (SaaS)...

  • Report Predictions 2011: ePurchasing Market To Grow 12%

    SaaS Products Will Lead Growth; The Pace Of Acquisitions Will Pick Up As Well
    March 29, 2011 | Andrew Bartels

    The ePurchasing software market in 2011 will continue to be dynamic, with relatively strong growth of 12% overall, even faster growth in new categories, as well as a variety of mergers,...

  • Report The Forrester Wave™: Services Procurement, Q3 2010

    IQNavigator Leads, With Fieldglass, Emptoris, And Beeline Close Behind
    September 30, 2010 | Patrick M. Connaughton

    In Forrester's 100-criteria evaluation of services procurement software, we found that IQNavigator, Fieldglass, Emptoris, and Beeline are Leaders because of their full-featured solutions designed...

  • Report Services Procurement Software — High Marks For Temp Labor, Lower For Deliverable-Based Projects

    April 9, 2010 | Patrick M. Connaughton

    Forrester interviewed 35 client references provided by leading vendors as part of an evaluation of services procurement solutions. Overall, the marks that the references gave were high, with an...

  • Report Predictions 2010: ePurchasing Market

    Growth Will Accelerate After A So-So 2009
    March 24, 2010 | Andrew Bartels

    The ePurchasing market will post a very good growth rate of 12% in 2010, rising to $4 billion. This market for software products like eProcurement, eSourcing, contract life-cycle management (CLM),...

  • Report TechRadar™ For Sourcing & Vendor Management Professionals: ePurchasing, Q3 2009

    Services Procurement And EIPP Are Hottest, Supplier Performance And Automated Spend Analysis Show Promise, But Supplier Portals Start To Decline
    July 22, 2009 | Patrick M. Connaughton, Duncan Jones

    Forrester has used its TechRadar™ on the various subcategories of ePurchasing software to identify which offer the most reliable and fastest-growing sources of business value. We found that...

  • Report Market Momentum: Business Application Software, H2 2008

    Software Supermajors Set The Trend For Integrated Solutions
    July 7, 2009 | Holger Kisker, Ph.D.

    Various prominent mergers and acquisitions (M&A) in early 2008 significantly changed the face of the business application software market, leading to the rise of the software supermajors. In the...

  • Report Forrester's Rapid Decision Tool For VMS RFPs

    April 14, 2009 | Patrick M. Connaughton

    Rapid decision tool using the criteria outlined in the report, "Selecting Vendor Management Systems: Differentiating Criteria"

  • Report Selecting Vendor Management Systems: Differentiating Criteria

    April 14, 2009 | Patrick M. Connaughton

    Companies looking for a new vendor management system (VMS) have a wide variety of software solutions to choose from that on the surface appear to have very similar functionality. With so much...

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