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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum Data Strategy & Insights

    Thought leadership, strategic direction, and networking opportunities needed to shape your data and analytics strategy for the coming decade.
    October 14, 2020 | Live Virtual Experience | Brandon Purcell, Noel Yuhanna, Boris Evelson

    Are you ready to turn your organization into an insights-driven enterprise? Join more than 20 Forrester analysts, industry speakers, and over 650 data and analytics practitioners for two days at...

  • Report How 5G And Edge Computing Advance IoT Value

    This Dynamic Duo Dramatically Expands IoT Insights And Speed
    July 31, 2020 | Michele Pelino, James Staten

    5G networks promise exponential bandwidth and ultra-low latency to edge computing solutions that empower near-real-time insights gained from business systems built on internet of things (IoT)...

  • Report The Top Security Technology Trends To Watch, 2020

    Ten Security And Risk Technologies Will Disrupt Security And Risk Practices

    Analysts from Forrester's security and risk (S&R) research team drew insight from client inquiries, research projects, and industry perspectives to uncover the top 10 security technologies to...

  • Report The Forrester Wave™: Location Intelligence Platforms, Q2 2020

    The Nine Providers That Matter Most And How They Stack Up
    June 23, 2020 | James McCormick

    In our 30-criterion evaluation of location intelligence platform providers, we identified the nine most significant ones — CARTO, Esri, Google, Hexagon, MapLarge, Microsoft, Oracle, Salesforce, and...

  • Report Australia Tech Market Outlook, 2020 To 2021

    The COVID-19 Recession Will Wipe Out Already Slowing Growth
    June 22, 2020 | Sam Higgins, Andrew Bartels

    In mid-2019, CIOs prepared budgets and tech vendors set marketing plans for the future — but the COVID-19 pandemic has changed everything. Forecasting has become increasingly difficult, but...

  • Report Messaging In The Time Of COVID-19

    Generate More Than Sympathetic Communications To Give B2B Customers The Confidence To Survive And Thrive
    June 16, 2020 | Laura Ramos, Meredith Cain

    Communicating your company's response to the coronavirus pandemic requires more than expressing sympathy or reinforcing your philanthropic efforts. Meaningfully supporting and creating value for...

  • Webinar The 5G Opportunity In Financial Services

    5G will become a general-purpose technology for financial services firms, and it will provide new possibilities to create, store, and protect value; to move money; and to access credit. This...

  • Report Now Tech: Mobile Engagement Automation, Q2 2020

    Forrester's Overview Of 25 Mobile Engagement Automation Providers
    May 21, 2020 | Stephanie Liu, Joe Stanhope

    You can use mobile engagement automation (MEA) to identify the right moments to engage with customers, send contextually relevant messages, and engage with customers across the entire customer...

  • Report Join The Progressive Web App Movement

    The Spike In Online Commerce Has Raised The Urgency For An App-Like Mobile Web Experience, Tailor-Made For Progressive Web Apps
    May 6, 2020 | Ted Schadler

    Now that Apple supports the progressive web app (PWA) standards that Google pioneered, it's time to join organizations like eBay, the Financial Times, Flipkart.com, Starbucks, and West Elm in the...

  • Report Zero Trust Primer For 5G Security Use Cases

    More Bandwidth Means More Data To Protect
    May 1, 2020 | Jeff Pollard

    Security and risk pros concerned about 5G security will find that the security narrative was hijacked — rightfully — by geopolitical and national security concerns. For enterprise security leaders,...

  • Report Top Recommendations For Your Security Program, 2020

    Landscape: The S&R Practice Playbook
    April 27, 2020 | Sandy Carielli, Sean Ryan, Jinan Budge

    Each year, Forrester outlines the most important recommendations for your security strategy for the coming 12 months. We base these recommendations on thousands of client inquiries and...

  • Report Research Overview: Enterprise Networking Technology For 2020

    A Guide To Building Your Next-Generation Network Using The Five Tenets Of Virtual Network Infrastructure
    April 22, 2020 | Andre Kindness

    I&O professionals need to acknowledge and adopt two concepts. First, they must create the network as a businesswide system built on good design principles — not disparate, isolated concepts — that...

  • Report Now Tech: Colocation And Data Centers, Q2 2020

    Forrester's Overview Of 20 Data Center And Colocation Providers
    April 13, 2020 | Abhijit Sunil

    You can use colocation providers to optimize your infrastructure spending, increase uptime and reliability features, and unlock the best possible network connectivity options across your network...

  • Report Securing Private 5G At The Edge: Europe Edition

    Guide To Securing Private 5G And Edge Computing Use Cases For European Organizations
    March 13, 2020 | Paul McKay

    5G networks are being deployed around Europe in 2020; several countries and telecom operators will bring 5G to the consumer market in 2020 and beyond. You'll find the most compelling 5G use cases...

  • Report The CIO's Guide To 5G In Financial Services

    Embrace 5G To Deliver Real-Time Value Propositions And Better Employee Experiences
    March 9, 2020 | Dan Bieler

    5G will become a general-purpose technology for financial services firms, as it provides superfast mobile broadband, massive machine-type communications, and ultra-reliable and low-latency...

  • Report Prepare Your Organization For A Pandemic

    Key Recommendations For How Business And Risk Leaders Build Resiliency In A World Where Disease Outbreaks Are The New Normal

    The likelihood and impact of a pandemic are impossible to predict with much accuracy. Regardless, history tells us there's a potential for widespread and costly disruption — especially for those...

  • Report Global Tech Market Outlook For 2020 To 2021

    Global Markets Settle Into 3% Growth
    January 30, 2020 | Andrew Bartels

    2018 was a very good year for the global tech market. But 2019 was more challenging, and 2020 and 2021 will be even more so in many countries. The US/China trade war, a UK exit from the EU, and...

  • Report Five Lessons From The Forrester Wave™: UCaaS Providers, Q3 2019

    Unified-Communications-As-A-Service Is About The Entire Solution And Not Just A Cloud-Based Service
    January 24, 2020 | Art Schoeller

    Earlier this year, Forrester evaluated nine unified-communications-as-a-service (UCaaS) vendors and identified five key lessons learned that application development and delivery (AD&D)...

  • Report China Tech Market Outlook, 2020 To 2021

    2020 Will Be A Year Of Adaptation For China's Decision Makers
    January 14, 2020 | Charlie Dai

    Technology spending in China will reach US$174 billion in 2020 as the Chinese government and enterprises leverage digital technologies to further drive transformation and improve adaptability in a...

  • Report How Customer Experience Drives Business Growth, 2019

    December 13, 2019 | Maxie Schmidt-Subramanian, Laura Garvin Tramm

    Many customer experience (CX) pros find it hard to prove the business impact of improving CX. So Forrester built industry-specific models that show how CX improvements drive growth by increasing...

  • Report Streamline Your Operational Processes With Lean And Agile Thinking

    Processes: The Modern Technology Operations Playbook
    December 6, 2019 | Charles Betz

    Forrester client inquiries about IT process are increasing sharply as digital transformation and DevOps practices force many IT organizations to fundamentally reexamine the role of process in their...

  • Report Mobile Commerce In 2030

    mCommerce Is A New Mobile Services Economy, Not Mini eCommerce
    December 4, 2019 | Sucharita Kodali, Julie Ask

    Investments in mobile have been one of the most important shifts for consumer-facing businesses in the last decade, but companies will need to modify their strategies and plans to accommodate...

  • Report SDWAN — More Than Just Cutting WAN Costs

    Definition, Benefits, And The Market Landscape For SDWAN
    December 2, 2019 | Andre Kindness, Abhijit Sunil

    A software-defined WAN (SDWAN) approach has pivoted past the technology inflection point and moved beyond PowerPoint slide decks touting lower WAN costs. It's become a key element in supporting the...

  • Report Predictions 2020: Edge Computing

    New Form Factors, Partnership Strategies, And The Promise Of 5G Will Converge To Catapult Edge Toward Mainstream
    November 4, 2019 | Abhijit Sunil, Dan Bieler, Naveen Chhabra

    Edge computing has been among the most important trends associated with cloud computing and has enabled a multitude of use cases, beyond IoT and embedded systems, for infrastructure and operations...

  • Report A Timeline Guide For Your 5G Strategy

    5G Will Be A Long Journey, But Prepare Now — Because The Promise Is Huge

    The rollout of 5G is much more evolutionary than the rollout scenarios of previous cellular standards. The primary reason for the different pace relates to the gradual and piecemeal definition of...

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