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Drive revenue with customer experience | Financial Services | Lloyds Banking Group | User Experience is in my interests.
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Charts & Figures
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The Top 10% Of Brands In Forrester's UK CX Index, 2019
November 13, 2019
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Without Real Leaders Or Lapsers, Only Three Types Of Brands Remain
November 13, 2019
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Forrester's UK CX Index, 2019: Rankings Of Wireless Service Providers
November 13, 2019
Search Results
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Report The UK Customer Experience Index, 2019
How Brands Build Loyalty With The Quality Of Their Experience
November 13, 2019 | Joana van den Brink-QuintanilhaHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....
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Report The Forrester Banking Wave™: UK Mobile Apps, Q3 2019
Digital Banks Are Giving Established Banks A Run For Their Money
Mobile apps have become the touchpoint of choice for millions of customers to manage their finances. Digital banking teams need to build mobile banking around customer needs, empowering customers...