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• Report The India Customer Experience Index, 2019

  How Brands Build Loyalty With The Quality Of Their Experience

  September 19, 2019 | Amit Bhatia

  How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 39 brands across six industries in the India Customer...

• Report Forrester Infographic: State Of CX In India

  Lessons Learned From Forrester’s CX Index™ Data

  July 11, 2019 | Amit Bhatia

  Since 2015, Forrester has been measuring the customer experience (CX) in India using our proprietary Customer Experience Index (CX Index) methodology. This infographic presents some key insights on...

• Forum Digital Transformation & Innovation India 2019

  Master Tech-Driven Transformation

  May 28, 2019 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

  The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...

• Report The India Auto And Home Insurers Customer Experience Index, 2018

  How Indian Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

  January 3, 2019 | Amit Bhatia

  How well do leading auto and home insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the rankings of seven auto and home insurers that we...

• Report The India Customer Experience Index, 2018

  How Brands Build Loyalty With The Quality Of Their Experience

  November 26, 2018 | Amit Bhatia

  How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across six industries in the India Customer...