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  • Kate Leggett

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  • Report Gauge Your CRM Maturity

    Assessment: The CRM Playbook
    August 30, 2019 | Kate Leggett

    An explosion of channels, new technologies like artificial intelligence, and demanding consumers challenge organizations to reshape the way that they target, acquire, retain, understand, and...

  • Report The Second Coming Of Digital-First Customer Service Solutions

    AI Fuels Differentiated Digital Customer Service Experiences
    February 28, 2018 | Ian Jacobs, Kate Leggett

    Chat, chatbots, messaging platforms, the internet of things, video, and cobrowsing: Customers are turning to these new technologies for customer support at an ever-increasing rate. Vendors that...

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