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  • Forum Technology & Innovation

    learn best practices for driving innovation across your enterprise.
    November 3, 2020 | Chicago | Liz Herbert, Matthew Guarini, Brian Hopkins

    In today’s innovation-driven business environment, technology leaders have a unique opportunity to move beyond the traditional back-office IT function and become the catalysts of business...

  • Forum CX Singapore

    Supercharge Your CX Practice In One Day
    September 3, 2020 | Singapore | Frederic Giron

    CX Singapore 2020 is a one-day intensive event that will arm you with the tools and inspiration necessary to take your customer experience practice to the next level. Join us on September 3, 2020...

  • Webinar Drive Revenue With New Digital Products

    Using the Forrester Wave™
    Wednesday, July 15, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Nigel Fenwick

    The Forrester Wave™: Digital Product Development Services, Q2 2020, highlights the services firms working with clients to bring new digital products to market. In this webinar, Nigel Fenwick...

  • Forum CX North America

    Cutting-edge, interactive CX programming
    June 16, 2020 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    Join 50 Forrester analysts and 1,500 CX industry leaders at CX North America for three days of innovative customer experience thought, tech, and strategy.

  • Forum CX North America

    Cutting-edge, interactive CX programming
    June 16, 2020 | New York City | Andrew Hogan

    Join 50 Forrester analysts and 1,500 CX industry leaders at CX North America for three days of innovative customer experience thought, tech, and strategy.

  • Webinar The Culture Of An Organization Defines Its Innovation Capabilities

    Wednesday, June 10, 2020, 5:30 a.m.-6:10 a.m. Eastern time (10:30-11:10 GMT) | Dan Bieler

    Far from being a soft issue, culture is the toughest nut to crack. Corporate culture matters because it provides the framework for what innovation objectives employees and managers prioritize and...

  • Forum Technology & Innovation EMEA

    Learn how you can become an engine of innovation at your organization.
    June 4, 2020 | London | Pascal Matzke

    As a technology leader, you have a unique opportunity in the year ahead. You can expand your role from manager of internal technology to your organization’s innovation leader. Are you ready...

  • Forum Technology & Innovation APAC

    Learn how to become the catalyst of innovation in your enterprise.
    May 26, 2020 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

    In 2020, technology leaders in the innovation-driven Asia-Pacific region have a chance to rise above the day-to-day management of IT systems and become a true catalyst of business...

  • Report Digital CX And Design Trends, 2020

    Eight trends in 2020 are shaping how experience design (XD) professionals and their companies should improve their customers' experiences with digital touchpoints, from apps to websites to Alexa...

  • Report Zero Trust Primer For 5G Security Use Cases

    More Bandwidth Means More Data To Protect
    May 1, 2020 | Jeff Pollard

    Security and risk pros concerned about 5G security will find that the security narrative was hijacked — rightfully — by geopolitical and national security concerns. For enterprise security leaders,...

  • Report Audio: The Long-Term Impact Of Emerging Technology On CPG

    April 30, 2020 | Brian Hopkins, George Lawrie

    In an era of low growth and new tech-enabled business models, consumer packaged goods (CPG) firms face three key problems: solving for last mile; emerging markets; and product personalization....

  • Forum CX Sydney

    The Time Is Now: Lead With Experience
    April 30, 2020 | Virtual Event | Michael Barnes

    CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

  • Report The Renaissance Of Branch Banking In Asia Pacific

    Let CX And EX Drive Branch Transformation
    April 27, 2020 | Tom Mouhsian

    Digital self-service and transaction automation have led banks to close branches. But many customers still depend on branch staff for financial consultations and support, shifting the key drivers...

  • Report Customer Experience Trends In China, 2020

    How COVID-19 Affects Customer Expectations In China
    April 21, 2020 | Meng Liu

    Chinese enterprises in general and digital businesses in particular have been innovating and raising the bar for customer experience (CX) both within and beyond the country, including during the...

  • Report Best Practices For Technology-Driven Innovation

    Fifteen Best Practices Differentiate High-Growth Leaders
    April 17, 2020 | Brian Hopkins, Patrick Carroll

    Industry leaders are using technology to drive innovation and grow their companies to 3.5 times the average. How are they doing it? This report — part of our series on the future of technology and...

  • Webinar Which Innovation Platform Vendors Can Best Empower Your Future Market Leadership?

    Use The Forrester Wave™
    April 8, 2020 | Brian Hopkins, James Staten

    In this webinar, we share the characteristics and criteria used to assess vendors in our Forrester Wave™ evaluation of innovation management platforms and thus what aspects customers...

  • Report The Benefits Of An Open Source Strategy

    Drive Ecosystem And Client Adoption, Extension, And Collaboration For Your Platform Services
    April 3, 2020 | James Staten, Christopher Condo

    Many enterprises struggle to acquire broad adoption of their technology systems, often because their customers see those systems as being proprietary and closed. When organizations leverage open...

  • Report Computer Vision Supports Retailers' Digital Transformation

    How Four Retailers In China Deliver Business And Customer Value With AI
    March 27, 2020 | Guannan Lu, Charlie Dai

    Retailers must digitally transform to catch up with fast-changing customer expectations and fend off increasingly aggressive digital competitors. As part of these transformation efforts, retailers...

  • Report To Maximize OSS Value, Create An OSS Strategy

    Enterprise Leaders Need A Clear Open Source Software (OSS) Strategy To Maximize OSS Business Value
    March 27, 2020 | Christopher Condo, James Staten

    Enterprises that go it alone to devise every piece of software innovation will find themselves quickly falling behind their counterparts that leverage the open source software (OSS) community....

  • Report The Forrester Wave™: Innovation Management Platforms, Q1 2020

    The 13 Providers That Matter Most And How They Stack Up
    March 19, 2020 | James Staten, Brian Hopkins

    In our 22-criterion evaluation of innovation management platform providers, we identified the 13 most significant ones — Brightidea, HackerEarth, HYPE Innovation, IdeaScale, Innosabi,...

  • Report The Dawn Of Autonomous Finance

    Algorithm-Driven Services Will Reshape Finance
    March 18, 2020 | Oliwia Berdak, Peter Wannemacher

    People's lives are becoming ever more automated as millions of algorithms make decisions and take actions on consumers' behalf. This shift toward autonomous services is starting to happen in...

  • Webinar The Business Case For Adopting An Enterprise Open Source Culture

    March 16, 2020 | James Staten, Christopher Condo

    Enterprises without a clear strategy for free open source software (FOSS) are missing out on new ways to innovate with their customers. In this webinar, Forrester CIO analyst James Staten and...

  • Report Securing Private 5G At The Edge: Europe Edition

    Guide To Securing Private 5G And Edge Computing Use Cases For European Organizations
    March 13, 2020 | Paul McKay

    5G networks are being deployed around Europe in 2020; several countries and telecom operators will bring 5G to the consumer market in 2020 and beyond. You'll find the most compelling 5G use cases...

  • Report Invisible Resources Are The Secret Weapon For Growth

    Design A Future Of Work Strategy That Immediately Maximizes The Potential Of Intelligent Software And AI
    March 11, 2020 | J. P. Gownder

    Most leaders face a conundrum: They must innovate to grow their companies while simultaneously cutting costs. Satisfying both these imperatives is tricky, but there's an approach that can...

  • Report The Forrester New Wave™: Function-As-A-Service Platforms, Q1 2020

    The Nine Providers That Matter Most And How They Stack Up
    February 27, 2020 | Jeffrey S. Hammond

    In Forrester's evaluation of the emerging market for function-as-a-service (FaaS), we identified the nine most significant providers in the category — Alibaba, Amazon, Cloudflare, Google, IBM,...

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