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  • Forum CX SF 2019

    The Rise of XD: Master the New Art (and Science) of Experience Design
    October 17, 2019 | San Francisco | Andrew Hogan

    Just what we need: another abbreviation. But this one is for real. Experience design — or XD — is rapidly emerging as the discipline to rule them all. If exceptional CX is the goal, XD...

  • Report New Tech: Market And Competitive Intelligence (M&CI) Solutions, Q1 2019

    Forrester's Landscape Overview Of 27 Providers
    March 7, 2019 | Cinny Little, Elizabeth Cullen

    A new crop of emerging technologies is turbocharging market and competitive intelligence (M&CI) professionals' ability to scale delivery of actionable insights. This report presents an overview of...

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