2 results in Everything
 
Sort by:
Refine
  • Robotic Process Automation (RPA)
  • Kate Leggett
  • Customer-obsessed operating model

Search Results

  • Webinar Predictions 2020: Customer Service

    The Year That Automation And AI Reshape Customer Service
    Tuesday, January 21, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Ian Jacobs, Kate Leggett, Art Schoeller

    Join us to explore the (often unexpected) impacts of AI and automation in 2020 and beyond. From remaking contact center labor models to changes in the way customer service work is done, 2020 will...

  • Report Predictions 2020: Customer Service

    Automation Remakes The Contact Center Organization
    October 31, 2019 | Ian Jacobs, Art Schoeller, Kate Leggett

    We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups....

Content Type

Apply

Filters

Industry

Methodology