Charts & Figures
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Hype Insurance Technology Investments
December 2, 2019
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Insurance Technology Outlook
December 2, 2019
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Hot Insurance Technology Investments
December 2, 2019
Search Results
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Report The Top Emerging Technology Investments In Insurance In 2020
Tools And Technology: The Digital Insurance Strategy Playbook
December 2, 2019 | Ellen CarneyForrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy...
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Report The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019
The 13 Providers That Matter Most And How They Stack Up
November 21, 2019 | Ellen CarneyIn our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re,...
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Report Now Tech: Digital Wealth Management Platforms, Q4 2019
Forrester's Overview Of 24 Digital Wealth Management Platform Providers
November 14, 2019 | Vijay RaghavanYou can use digital wealth management platforms to improve investor experience, increase financial advisor productivity, drive profitability, and bring next-gen capabilities to your financial...
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Report Innovate Insurance With Technology
Executive Overview: The Digital Insurance Strategy Playbook
November 14, 2019 | Oliwia BerdakDigital technologies are transforming the entire value chain of insurance, opening up new distribution opportunities; altering how insurers can assess, price, and manage risks; and creating new...
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Webinar The Pulse Of Financial Services Customers In Asia Pacific
The adoption of digital banking is about to accelerate and reach new levels of scale in Asia Pacific. Pioneers such as WeBank and Kakao have foreshadowed what is on the way, but this is just the...
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Report The Future Of Work In Insurance
Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills
Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right...
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Report Build A Dynamic Digital Banking Roadmap
Roadmap: The Digital Banking Strategy Playbook
October 18, 2019 | Peter WannemacherDigital business leaders at banks are tasked with articulating a vision of the future and a strategic plan for getting there. But moving from vision to action isn't easy, so banks need a roadmap...
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Webinar From Zero To Digital: Why It's Time To Think Differently About The Back Office
The banking and insurance industries are in the throes of digital transformation, putting legacy tech operations at center stage. But that transformation is challenged by hefty portions of tech...
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Report Help Customers View And Manage Statements In Digital Banking
Digital Feature Fix: Build A Central Document Delivery Hub For Your Apps And Websites
Many banks have poor or nonexistent digital delivery capabilities — including the ability to view and manage eStatements, eBills, and other documents — on their website or mobile app. This brief...
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Report The Forrester Tech Tide™: Digital Claims Management, Q4 2019
Sixteen Technologies Underpin Claims Management
October 11, 2019 | Oliwia BerdakClaims management is critical to insurers' ability to protect customers in times of duress while protecting firms' financials. To accelerate performance in claims management, carriers are...
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Report How To Succeed With Marketplace Business Models In Financial Services
Hint: Build A Collaborative Business Model Strategy
October 8, 2019 | Jacob MorganThe financial service industry is not immune to platform-driven change, of which the marketplace approach is the most likely winner. This report distills best practices from firms at the forefront...
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Report Bridge The Seams In Mobile Banking Experiences
Digital Feature Fix: Reduce Friction And Improve Cross-Channel UX
Banks continue to expand their mobile experiences to include new features and content aimed at letting customers manage their finances from a mobile device. But with these additions, banks often...
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Report US Insurance Customers Love Their Agencies
Insurance Agencies Drive Loyalty And Retention
October 1, 2019 | Jeffery WilliamsRapidly advancing digital technologies are changing how customers buy insurance and engage with their carriers and insurance agencies. But does this spell the death of the insurance agency? We've...
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Report Financial Services Firms Should Personalize Across The Lifecycle And On All Touchpoints
Personalization Is About Deepening Customer Engagement
Most financial services companies are taking a narrow approach to personalization. Digitally empowered customers are seeking and expecting better, more relevant experiences, but product-oriented...
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Report Blockchain Is Enabling Digital Ecosystems In Asia Pacific
A Deep Dive Into Four Blockchain Business Cases In Asia Pacific
September 26, 2019 | Charlie DaiWhile blockchain solutions are maturing, most business and technology decision makers are unclear as to how blockchain can deliver actual business value to their organization. To help enterprise...
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Report The Future Of Small Business Banking
Bank Brands Will Fade As Their SME Products Become Components In Other Companies' Ecosystems
September 24, 2019 | Peter WannemacherBanking for small- and medium-sized businesses is being disrupted by dozens of new entrants such as MYbank, Square, Stripe, Tide, and Xero that offer small- and medium-sized enterprises (SMEs) a...
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Report Financial Services Firms Have Solid Plans For Transformation But Lack Urgency
Get The Results From Forrester's Q3 2019 Global Financial Services Architecture Survey
September 13, 2019 | Jost HoppermannForrester's Q3 2019 Global Financial Services Architecture Survey includes more than 100 financial services decision makers from 31 countries, spans multiple industry segments, and shows that the...
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Report Bitcoin's Power Consumption Is Excessive — But It Doesn't Matter For Enterprise Blockchain
September 10, 2019 | Martha BennettThe issue of blockchain power consumption keeps coming up in questions from Forrester clients, and this will continue as long as we see press articles calling out the massive electricity...
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Report The State Of Digital Banking, 2019
Landscape: The Digital Banking Strategy Playbook
September 6, 2019 | Aurelie L'HostisThe banking industry has entered a period of unprecedented innovation. While many banks have woken up to the threats, few have embarked on a true digital business transformation. This report...
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Report Refine Customer Communication For Strong Customer Authentication Success
Best Practices For Communicating Upcoming Changes To Customer Authentication For Online Payments And Banking In Europe
The European Union's Strong Customer Authentication (SCA) requirements will change how Europeans make online payments and use online banking. In theory, these changes will apply from September 14,...
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Report Australian Consumers Are Warming Up To Digital Financial Services Firms
August 19, 2019 | Zhi-Ying BarryDisruption in the Australian financial services sector is accelerating. More digital banks and superannuation firms have entered the market in the past year — all aiming to grab market share from...
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Report How To Use Platform Business Models In Financial Services
Driving Innovation With Platform-Based Strategies
August 7, 2019 | Jacob MorganPlatform business models (e.g., Alibaba, Amazon, and Apple) dramatically improve growth and drive better outcomes for customers. Platform business models also require substantial collaboration with...
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Report Disruptors Are Helping Customers With Shared Finances While Most Banks Sit On The Sidelines
People's Interpersonal Financial Relationships Are Complex, But Digital Products And Services Are Revealing Unmet Needs And Opportunities
August 2, 2019 | Peter WannemacherShared finances, defined as any situation in which a person acts as an observer of, partner in, or proxy for another person's finances, are an important but often unmet need for millions of...
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Report Five Traits For A Truly Open Banking Strategy
How Banks Must Claim The Initiative
August 1, 2019 | Jacob MorganOpen banking success relies on collaboration, and financial services firms must start that journey at home. Banks have powerful strengths: healthy customer relationships, scale, and data. But those...
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Report The Future Of Insurance
Vision: The Digital Insurance Strategy Playbook
July 18, 2019 | Jeffery WilliamsThe rapid advancement of digital technology is ushering in new ways to sell, buy, administer, and service insurance. New entrants, with their nimble, digital-first operating models, are challenging...