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  • Report Mobile Shopping Is Stalling, But Don't Panic

    May 3, 2018 | Sucharita Kodali

    Retailers have been aggressively investing in mobile commerce. However, the total percentage of physical goods retail in the US sold via mobile devices has not grown significantly in recent years....

  • Report Executive Q&A: Four Questions Retailers Need To Ask About Android Mobile Payment Systems

    eBusiness Leaders Need An Android Mobile Payments Strategy
    May 1, 2017 | Brendan Miller, Jacob Morgan

    Globally, Android holds the largest slice of the mobile handset pie, so retailers that effectively implement Android mobile payments stand to acquire new customers and increased sales from the...

  • Report US Mobile Payments Will More Than Triple By 2021

    Highlights From Forrester's Data Mobile Payments Forecast, 2016 To 2021 (US)
    January 25, 2017 | Brendan Miller

    Forrester estimates that mobile payment transactions in the US will grow to $282.9 billion by 2021. Retailers are starting to get customer loyalty and engagement ROI from this technology. This...

  • Report The State Of Retail Payments 2016

    Securing Consumer Payment Data Continues To Dominate The Payments Agenda
    September 8, 2016 | Brendan Miller

    The State of Retail Payments 2016 is a new study by the National Retail Federation (NRF) and Forrester, which profiles the views and decisions about payments of the North American retailers we...

  • Report Forrester Data Mobile Payments Forecast, 2016 To 2021 (US)

    ForecastView Spreadsheet
    July 18, 2016 | Shaurya Priya

    This forecast, made exclusively available for ForecastView clients, sizes and forecasts the transaction value of mobile payments in the US. As consumers further integrate mobile into everyday...

  • Report Five Payment Trends North American eBusiness Professionals Should Watch: 2016 To 2018

    April 13, 2016 | Brendan Miller

    Consumers are tapping digital touchpoints to shop, and they increasingly rely on mobile devices online and in-store. In turn, retailers are shifting their attention to deliver more value to...

  • Report Executive Q&A: How US Merchants Should Unlock More Value From NFC Payments In 2016

    March 2, 2016 | Brendan Miller

    In the past year, two market factors started to shape the next phase for mobile payments in-store. First, tech giants like Apple, Google, and Samsung released new NFC-based payment systems. Second,...

  • Report US Mobile Payments Are Growing Slowly But Show Huge Revenue Potential

    ForecastView Document
    March 5, 2015 | Susan Wu

    Forrester recently released its mobile payments forecast for the US, predicting the growth of in-person, remote, and peer-to-peer (P2P) mobile payments. We've been waiting for mobile payments to...

  • Report US Mobile Payments Forecast, 2014 To 2019

    US Mobile Payments Will Reach $142 Billion By 2019
    November 17, 2014 | Denee Carrington

    The media frenzy around mobile payments — most recently Apple Pay — has reached fever pitch and led some industry spectators to conclude that a payments revolution is at hand. Not so. The adoption...

  • Report Predictions 2015: The Quest For Security Will Dominate The Payments Marketplace In The US

    November 17, 2014 | Denee Carrington

    The US consumer payments ecosystem has been slow to shift to digital payments. Millions of consumers and many large businesses have experienced the ramifications of this lag in the form of payment...

  • Report Forrester Research Mobile Payments Forecast, 2013 To 2018 (US)

    ForecastView Spreadsheet
    March 14, 2014 | Susan Wu

    While paper and physical charge cards continue to dominate online and offline retail shopping transactions, mobile payments doubled in the last year and will continue to grow at 43% annually...

  • Report Three Disruptive Payment Trends In 2013

    Greater Customer Value And Shifting Economics Will Shape The Future Of Payments In The US
    April 1, 2013 | Denee Carrington

    As we charge forward into 2013, the consumer payments industry will experience heightened competition and new challenges to the status quo. There are many forces reshaping the world of payments....

  • Survey North American Technographics® Customer Life Cycle Survey, Q1 2013

    February 5, 2013

    Forrester conducted an online survey fielded in February 2013 of 4,549 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,549), there is 95% confidence...

  • Survey North American Technographics® Healthcare Survey, Q1 2013 (US)

    February 1, 2013

    Forrester conducted an online survey fielded in February 2013 of 4,504 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,504), there is 95% confidence...

  • Report US Mobile Payments Forecast, 2013 To 2017

    US Mobile Payments Will Reach $90 Billion By 2017
    January 16, 2013 | Denee Carrington

    Innovation and competitive disruption in mobile payments continued at an accelerated pace throughout 2012, but consumer adoption lagged behind the industry hype. Over the next five years, US...

  • Report Forrester Research Mobile Payments Forecast, 2012 To 2017 (US)

    ForecastView Spreadsheet
    October 5, 2012 | Susan Wu

    Mobile payments data by payment type. Includes mobile remittances segmented by domestic and cross-border, proximity payments, and remote commerce as well as bill pay users. Includes data back to...

  • Report The State Of North American Digital Banking: Priorities, Goals, And Metrics

    July 20, 2012 | Brad Strothkamp

    This is the first of two reports that details the findings from "The State Of North American Retail Banking eBusiness 2012," a Forrester report conducted in partnership with the Consumer Bankers...

  • Report Boosting Online Bill Pay Adoption

    November 3, 2011 | Brad Strothkamp

    Financial institutions aren't doing a good job of convincing people to pay their bills online at their bank's website. Sixty-five percent of online customers are non-adopters of online bill pay,...

  • Report The State Of Canadian Mobile Financial Services: 2011

    Adoption Of Mobile Banking Is Heating Up And Portends Future Use Of Mobile Investing And Insurance Services
    August 10, 2011 | Brad Strothkamp, Peter Wannemacher

    Most of the "big five" banking providers have now launched mobile offerings, and clients are responding. Consumer adoption of mobile banking in Canada has risen sharply from just 1% in 2008 to 9%...

  • Report Ten North American Retail Banking eBusiness And Channel Strategy Trends To Watch In 2011

    Ten Areas Of Focus For The Next 12 Months
    March 17, 2011 | Brad Strothkamp

    Expect 2011 to be an exciting year in financial services, driven for the most part by the increasingly important role of eBusiness and channel strategy professionals. The rise of smartphones, the...

  • Report US Consumers Continue To Show Limited Interest In Mobile Payments

    Consumer Interest Is Rising Slightly, But Mainstream Adoption Is Still Far Off
    August 27, 2010 | Emmett Higdon, Peter Wannemacher

    In the US, adoption of mobile payments has been virtually nonexistent, although interest is starting to notch upward. Today, 18% of US online adults express interest in mobile payments, and yet...

  • Report 2010: A Crossroads For NFC Mobile Payments

    Trusted Service Manager And Ecosystem Fragmentation Will Slow Cross-Market Deployments
    January 21, 2010 | Edward Kountz

    Applications based on Near Field Communication (NFC) technology will advance in 2010 as NFC handsets finally reach commercial availability and some pilots move to limited commercial deployment. Yet...

  • Report Technographics® Survey Highlight: US Financial Activities on Mobile Phones

    North American Technographics Payments And Financial Products Online Survey, Q4 2009 (US)
    December 23, 2009 | Gina Zavradinos

    This highlight deck summarizes the key findings related to mobile banking from Forrester's North American Technographics Payments And Financial Products Online Survey, Q4 2009 (US).

  • Webinar Finding Your Audience For Mobile Banking

    August 19, 2008 | Emmett Higdon

    Online bankers and bill payers continue to show little interest in the mobile banking offerings available today. While sizeable advertising budgets by the top banks have generated awareness of the...

  • Report Consumers Are Apathetic About Mobile Banking

    A Lack Of Urgency And Availability Of Other Channels Holds Back Adoption
    July 22, 2008 | Emmett Higdon

    Despite their bank or credit union imploring them to "bank anytime, anywhere," online bankers and bill payers are uninterested in the mobile banking pitch. And while Gen X and Gen Y are slightly...

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