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• Forum CX Singapore 2019

  Change The Game: Driving Radical CX Innovation

  August 28, 2019 | Singapore | Frederic Giron

  First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

• Report Forrester Analytics: Social Media Advertising Forecast, 2019 To 2023 (Global)

  ForecastView Document

  August 7, 2019 | Meenakshi Tiwari, Brandon Verblow

  Social is the fastest-growing digital advertising channel globally in the next five years. Marketers must understand what's driving this spend and adjust their spending strategies to match. This...

• Forum CX Sydney 2019

  Change the Game: Driving Radical CX Innovation

  May 9, 2019 | Sydney | Michael Barnes, Riccardo Pasto, James Staten

  Good news. CX leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact....