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• Report The New Mobile Mind Shift Index: Global

  Use The Mobile Mind Shift Index To Guide Your Local Strategy

  December 21, 2018 | Anjali Lai, Julie A. Ask, Thomas Husson

  In 2018, Forrester updated the Mobile Mind Shift Index (MMSI), a tool that enables digital business and marketing leaders to assess their customers' mobile intensity, expectations, and behaviors....

• Report Forrester Analytics: Mobile Payments Forecast, 2017 To 2022 (EU-7)

  ForecastView Document

  September 11, 2018 | Satish Meena

  We expect mobile payments in the EU-7 to grow at a compound annual growth rate (CAGR) of 21.7% from 2017 to 2022. Mobile remote payments, which include payments for retail, travel, food ordering,...

• Forum Digital Transformation Europe 2018

  Forrester's Forum For Technology Management And Digital Business Leaders

  June 14, 2018 | London

• Report Forrester Data: Digital-Influenced Retail Sales Forecast, 2017 To 2022 (EU-7), Q1 2018 Update

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  May 14, 2018 | Satish Meena

  Digital touchpoints are increasingly important for customers. In the EU-7, digital-influenced sales will grow at a compound annual growth rate (CAGR) of 7.5% from 2017 to 2022 to reach €768...

• Report Forrester Data: Online Grocery Retail Forecast, 2017 To 2022 (Global)

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  March 28, 2018 | Satish Meena

  With more than $5 trillion in sales at stake in the grocery category, both offline and online retailers are fighting for their share of the biggest prize in retail. As consumers begin to embrace...

• Report Forrester Data: Online Debt Forecast, 2017 To 2022 (EU-7)

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  March 20, 2018 | Michael O'Grady, Aurelie L'Hostis

  This report looks at the factors that drive the size and growth of consumer debt for mortgages and unsecured credit in France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. The report...

• Report Forrester Readiness Index Report: eCommerce, 2017

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  March 1, 2018 | Satish Meena

  The Forrester Readiness Index (FRI) is a holistic assessment of the eCommerce setting that provides insights for global expansion needs. The eCommerce index signifies the level of opportunity among...

• Report Case Study: Intesa Sanpaolo Drives A Customer-Obsessed Digital Transformation

  Intesa Sanpaolo Digitizes Its Business Strategy To Boost Its Transformation

  February 13, 2018 | Aurelie L'Hostis

  When Intesa Sanpaolo embarked on its digital business transformation program in 2014, it recognized the need to systematically look through the customer lens to deliver great customer experiences....

• Report Forrester Data: Luxury Retail Forecast, 2017 To 2022 (Global)

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  January 8, 2018 | Michael O'Grady

  Digital channels and online sales are changing luxury shoppers' habits. Store footfall continues to decline, discounts from third-party retailers threaten brand prestige, and online shoppers tend...