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Report Business Designers, North America, Q2 2018
Forrester's Overview Of Nine XD Providers Offering Human-Centered Business Design Services
June 14, 2018 | Andrew HoganYou can contract with business designers — a type of experience design provider — to apply human-centered design to: 1) align C-level executives around customer needs; 2) reshape strategies and...
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Report How To Select An Experience Design Provider, North America, 2018
Three Types Of Providers Offer Human-Centered Experience Design
June 14, 2018 | Andrew HoganTo improve customer experience (CX), many firms seek outside help from an agency or consultancy that offers experience design (XD) services. But these XD providers often use the language and...
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Report Case Study: Georgia Technology Authority Transforms Into An Agile Service Provider
February 7, 2018 | Eveline OehrlichThe need for more agility in the world of infrastructure and operations (I&O) demands leaders transform their current service and operating model. To sustain excellent service quality at a...