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  • Report Justify Your Hybrid Cloud Future With A Solid Business Case

    July 6, 2017 | Sophia I. Vargas, Dave Bartoletti, Bill Martorelli

    Too many infrastructure and operations (I&O) leaders still think of cloud as a way to cut costs. Cloud is often cheaper, but its biggest impact is on your organization's speed and ability to flex...

  • Report Brief: Don't Let Capex-Based Budgets Dampen Your Cloud Plans

    Build The Case For Your Capex-Focused Industry To Embrace Opex
    October 18, 2016 | Sophia I. Vargas, Lauren E. Nelson

    The business technology (BT) shift toward cloud and external services has begun, moving costs from capital expenditures (capex) to operating expenditures (opex). This can be a fundamental...

  • Report Make Smart Mobile Development Decisions

    August 19, 2016 | Michael Facemire, John M. Wargo

    Application development and delivery (AD&D) professionals are not usually the driving force behind creating the business case for mobile — but that doesn't mean they don't have a role to play....

  • Report Make The Business Case For Programmatic Digital Media Buying

    October 26, 2015 | Richard Joyce

    B2C marketers are embracing data management platforms (DMPs) and demand-side platforms (DSPs) to mine previously untapped sets of data and to inform their digital media buying practices. Marketers...

  • Report Ethics And Compliance Pivot To Provide Business Value

    The State Of Corporate Ethics And Compliance Programs: 2015 And Beyond
    September 1, 2015 | Nick Hayes

    Ethics and compliance play critical roles in corporate performance today. When effective, these functions help companies avoid regulatory fines, reduce operational risks, improve employee...

  • Report Innovators Will Be The Winners In The Age Of The Customer

    February 12, 2015 | Chip Gliedman

    Organizations that can manage the transition to the age of the customer will be the leaders in their markets during the coming decades. Unfortunately, the systems and processes in place have been...

  • Report Measure The Business Impact Of Improved App Strategy

    December 24, 2014 | Paul D. Hamerman

    This report outlines Forrester's solution for application development and delivery (AD&D) professionals working on business applications strategy. If you're debating whether to make new investments...

  • Report EA's Value To Customer-Experience-Driven Transformation

    October 9, 2013 | Derek Miers

    Firms can no longer rely on operational excellence or product innovation alone for their success. Sooner or later, cost reduction efforts run out of steam and the organization is forced to...

  • Report Winning The Customer Experience Game

    Best Practices For CIOs
    May 8, 2013 | Nigel Fenwick

    Customer experience (CX) is too often thought of in terms of the IT help desk. But CIOs and their IT teams are increasingly being challenged with improving the customer experience for the...

  • Report Linking IT Services Activities To Business Value

    November 15, 2012 | Bill Martorelli

    Linking IT services engagements, including outsourcing relationships, directly to any type of business value other than cost savings remains a challenge. However, it is a challenge sourcing and...

  • Report Build A Better Business Case For UC

    July 25, 2012 | Henry Dewing, Art Schoeller

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to...

  • Report Driving Multitenancy In Your Virtual Environments

    How To Get Business Units To Share Your Consolidated Infrastructure
    November 18, 2009 | James Staten

    As you continue to consolidate your server infrastructure and make it more cloudlike, a key hurdle you and most enterprises must overcome is the sharing of physical infrastructure between business...

  • Report Case Study: WestJet Creates Clarity With Its Architecture Services Catalog

    October 26, 2009 | Jeff Scott

    EA organizations struggle to define what they do in terms the organization both understands and appreciates. The root cause for this struggle is often that the EA team itself is not clear about...

  • Report Best Practices: Improving EA Effectiveness

    Customer Focus, EA Skills, And Delivering Value Are Key
    August 1, 2008 | Jeff Scott

    Creating an effective enterprise architecture (EA) practice is challenging and frequently elusive for EA teams. Architecture initiatives require broad organizational support just to get started...

  • Report Case Study: PNC's Secret To EA Success? A Strong Customer Focus

    How One Company Achieves And Measures EA Effectiveness In A Federated IT Environment
    August 1, 2008 | Katie Smillie, Jeff Scott

    When The PNC Financial Services Group created a central enterprise architecture (EA) program nearly three years ago, it sought to build the team's success from the inside out, creating a small,...