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  • Report 2017 Technology Imperatives For US Health Insurers

    Regulatory Uncertainty Accelerates The Need For Customer Insight And Engagement
    April 5, 2017 | Kate McCarthy

    2017 is likely to be fraught with uncertainty for health insurers as Congress evaluates massive changes to the Affordable Care Act (ACA). During this prolonged period of uncertainty, insurers will...

  • Report The RPA Market Will Reach $2.9 Billion By 2021

    While Large, It's Only A Subset Of The $48.5 Billion Broader AI Cubicle Spend
    February 13, 2017 | Craig Le Clair

    The robotic process automation (RPA) market is heated — but to be sustained, RPA must offer more than plugging gaps in legacy systems. We can forecast spending on RPA solutions based on the...

  • Report The Future Of Consulting Through 2020

    Digital Is Changing The Operating Model, Services, And Strategies Of Consulting Firms
    February 11, 2016 | Marc Cecere

    In a changing digital world defined by increasing customer empowerment, reusable assets, and software-as-a-service (SaaS), consulting will significantly change over the next five years. These...

  • Report Chinese Firms Must Embrace DevOps To Accelerate Digital Transformation

    Start The Journey By Digitizing Application Life-Cycle Management
    March 30, 2015 | Charlie Dai

    Consumers are undergoing a mobile mind shift; Internet companies are disrupting traditional Chinese companies in almost every industry; macroeconomic growth is slowing; and competition is...

  • Report Innovators Will Be The Winners In The Age Of The Customer

    February 12, 2015 | Chip Gliedman

    Organizations that can manage the transition to the age of the customer will be the leaders in their markets during the coming decades. Unfortunately, the systems and processes in place have been...

  • Report Reinvent Security Awareness To Engage The Human Firewall

    December 17, 2014 | Nick Hayes

    The human element is one of the most critical aspects of your security program, yet it's often the most neglected. Many security leaders prioritize other projects and see little value in the...

  • Report Six Trends Reshape The Content Capture Market

    Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden
    September 5, 2014 | Craig Le Clair

    Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize...

  • Report Embrace Future Trends To Deliver HRM Business Impact

    July 15, 2014 | Paul D. Hamerman

    This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovation...

  • Report Ranking The Most Agile US Banks

    June 19, 2014 | Craig Le Clair

    Banks are burdened with sizable infrastructure, struggle to service traditional and emerging channels, are severely boxed in by increasing compliance demands, and are not particularly nimble — also...

  • Report EA's Value To Customer-Experience-Driven Transformation

    October 9, 2013 | Derek Miers

    Firms can no longer rely on operational excellence or product innovation alone for their success. Sooner or later, cost reduction efforts run out of steam and the organization is forced to...

  • Report The CIO's Role In Business Transformation

    June 12, 2013 | Marc Cecere

    Nearly all business transformations today are technology-dependent and focus on breaking traditional business silos. These are high-risk, high-complexity projects that require knowledge of...

  • Report Navigate The Future Of CRM In 2013

    February 11, 2013 | William Band

    The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

  • Report Focus On The Transformational Impact Of Business Architecture

    September 7, 2012 | Derek Miers

    This report outlines the business impact of Forrester's solution for enterprise architecture (EA) executives working on business architecture. This report is designed to help you align the...

  • Report The Process-Driven Business Of 2020

    Why And How To Shift From Incremental Improvement To Transformation
    April 16, 2012 | Connie Moore

    Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great...

  • Report ERP Workflow: A New Option To Treat Business Process Pain

    Business Process Pros Now Have An Additional BPM Tool At Their Disposal
    October 25, 2011 | China Martens

    Business process professionals often struggle with how to bridge the gap between the functionality of the inflexible enterprise resource planning (ERP) applications they're using to run their...

  • Report Link Capabilities, Processes, And Value Streams For More Business Impact

    September 13, 2011 | Clay Richardson, Jeff Scott

    Value streams and capability maps are both business architecture tools that can create a platform for strategic discussion and executive decision-making. Architects, business analysts, and process...

  • Report The ROI Of BPM Suites

    A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits
    August 22, 2011 | Clay Richardson

    Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

  • Report Empower Customers By Transforming Business Processes

    A Roundtable Discussion With Forrester Analysts
    August 4, 2011 | William Band, Craig Le Clair, Connie Moore

    Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

  • Report Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience
    May 24, 2011 | Craig Le Clair

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims...

  • Report How To Build The Business Case For Customer Experience Improvement

    The Business Impact Of Customer Experience
    May 24, 2011 | William Band

    Business process professionals supporting customer-facing processes are often challenged to make the business case to their executive leaders that investing to improve the customer experience is a...

  • Report Five Prevailing Trends In ERP

    May 18, 2011 | China Martens

    From: Forrsights Software Survey, Q4 2010; Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2010; Enterprise And SMB Software Survey, North America and...

  • Report Trends 2011: ERP Customers Demand Better Flexibility, Cost Transparency, And Mobility

    January 11, 2011 | Paul D. Hamerman

    Enterprise applications for running your business (i.e., ERP) are evolving rapidly to enable more flexibility, better user experiences, and new deployment options offering more predictable...

  • Report The Information Workplace Light Burns Brighter

    The Vendor Landscape Creates More Opportunity And Complexity
    October 29, 2010 | Rob Koplowitz

    When Forrester introduced the concept of the Information Workplace (IW) in 2006 it was largely a vision of the future. Since then, much has changed. The world economy has suffered a prolonged...

  • Report What IBM-Lombardi Means To Application Development Professionals

    BPM Technology Will Be Much More Prominent; You Need A Plan For It
    February 9, 2010 | John R. Rymer, Clay Richardson

    IBM's acquisition of Lombardi Software is key to its plan to take business process management suites (BPMSes) from their current niche as a sometimes-used tool for developing and delivering...

  • Report Market Overview: The Middleware Software Market, 2009

    Software AG And TIBCO Challenge IBM, Microsoft, Oracle, And SAP
    December 30, 2009 | Stefan Ried, Ph.D.

    The middleware software market went through a sequence of paradigm changes in the past three decades. Most vendors offer middleware portfolios with various software components from basic...