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  • Employee Experience

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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Gauge Your CRM Maturity

    Assessment: The CRM Playbook
    December 10, 2018 | Kate Leggett

    An explosion of channels, new technologies like artificial intelligence, and demanding consumers challenge organizations to reshape the way that they target, acquire, retain, understand, and...

  • Report RQ: Assess Your Readiness For Working Side By Side With Robots And AI

    The Robotics Quotient Guides Your Approach To People, Leadership, Organization, And Trust In The Era Of Automation
    June 11, 2018 | J. P. Gownder

    Automation technologies — from AI to robotic process automation (RPA), physical robotics, and more — are transforming business processes and operating models. But most companies don't have the...

  • Report Assess Your Workforce Maturity To Deliver A Better Employee Experience

    Assessment: The Employee Experience Playbook
    April 13, 2018 | David K. Johnson

    Infrastructure and operations (I&O) leaders responsible for employee technology often seek ways to improve their services and mature their organizations, but they may be relying on traditional...

  • Report The B2B Marketer's Guide To Benchmarking Customer Obsession Maturity

    Use Your Benchmark Results To Lay Out Your Road Map To Becoming Customer-Obsessed
    August 10, 2017 | Laura Ramos

    Becoming customer-obsessed is a competitive advantage to companies that pursue this strategy. It is also a disruptive — but transformative — process that not all firms will start from the same...