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  • Maturity Assessment
  • Transform IT to win, serve, and retain customers

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  • Report Gauge Your Enterprise Collaboration Maturity

    Assessment: The Enterprise Collaboration Playbook
    January 3, 2019 | Art Schoeller, Cheryl McKinnon

    Enterprise collaboration (EC) tools can dramatically improve the flow of information among employees and lower the barriers to deeper customer engagement. Yet adoption and actual business value can...

  • Report Gauge Your CRM Maturity

    Assessment: The CRM Playbook
    December 10, 2018 | Kate Leggett

    An explosion of channels, new technologies like artificial intelligence, and demanding consumers challenge organizations to reshape the way that they target, acquire, retain, understand, and...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    October 4, 2018 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report Assess Your Business-Centric EA Capabilities

    Assessment: The EA Practice Playbook
    July 23, 2018 | Gordon Barnett

    Effective enterprise architecture (EA) ecosystems combine talent and capabilities to solve thorny architectural challenges. The most impactful EA ecosystems apply their talent and capabilities to...

  • Report RQ: Assess Your Readiness For Working Side By Side With Robots And AI

    The Robotics Quotient Guides Your Approach To People, Leadership, Organization, And Trust In The Era Of Automation
    June 11, 2018 | J. P. Gownder

    Automation technologies — from AI to robotic process automation (RPA), physical robotics, and more — are transforming business processes and operating models. But most companies don't have the...

  • Report Assess Your Workforce Maturity To Deliver A Better Employee Experience

    Assessment: The Employee Experience Playbook
    April 13, 2018 | David K. Johnson

    Infrastructure and operations (I&O) leaders responsible for employee technology often seek ways to improve their services and mature their organizations, but they may be relying on traditional...

  • Report Refine Your Cloud Maturity Through Continual Assessment

    Continuous Improvement: The Cloud Computing Playbook
    January 12, 2018 | Lauren E. Nelson, Bill Martorelli

    As infrastructure and operations (I&O) leaders consider the next stage in their cloud evolution, Forrester recommends three key measurement and comparison practices: 1) Benchmark cloud adoption...