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• Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

  Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers

  February 14, 2019 | Ian Jacobs, Laura Naparstek

  You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...

• Report B2B Marketing Agencies, North America, Q1 2019

  Forrester's Overview Of 39 Service Providers Serving B2B Marketers

  February 8, 2019 | Jay Pattisall, Laura Ramos

  You can use B2B marketing agencies to supplement your resources with leading expertise; elevate your creative and content; and drive value from data, analytics, and martech investments. But to...

• Report Now Tech: Software Composition Analysis, Q1 2019

  Forrester's Overview Of 17 Software Composition Analysis Providers

  January 24, 2019 | Amy DeMartine

  You can use software composition analysis (SCA) to eliminate vulnerable components, reduce license risk, and apply consistent policies during the software development life cycle (SDLC). But to...

• Report Now Tech: Security Awareness And Training Solutions, Q1 2019

  Forrester's Overview Of 20 Security Awareness And Training Solution Providers

  January 23, 2019 | Jinan Budge, Claire O'Malley

  You can use security awareness and training solutions to build the ever-important human firewall, prepare your workforce for recognizing and responding to phishing attacks, and rebrand security as...

• Report Now Tech: Data Loss Prevention, Q1 2019

  Forrester's Overview Of 37 Data Loss Prevention (DLP) Providers

  January 18, 2019 | Heidi Shey

  You can use data loss prevention (DLP) capabilities to support compliance, protect intellectual property, and augment employee security awareness. But to access these benefits, you'll first have to...

• Report Now Tech: Experience Design Services In China, Q1 2019

  Forrester's Overview Of 27 Experience Design Service Providers In Greater China

  January 18, 2019 | Riccardo Pasto

  You can use experience design (XD) to shape customer-centric initiatives and business strategies, blur the boundaries between digital and physical, and attract and engage customers in Greater...

• Report Now Tech: Managed Security Services In Asia Pacific, Q1 2019

  Forrester's Overview Of 19 Managed Security Service Providers

  January 16, 2019 | Jinan Budge

  You can use managed security services to rapidly transform your security operations, improve your talent diversity, increase your breadth of skills, and support your global business. But to access...

• Report Now Tech: Master Data Management, Q1 2019

  Forrester's Overview Of 20 Master Data Management Providers

  January 15, 2019 | Henry Peyret

  You can use master data management (MDM) to get a 360-degree view of your customers, to improve data quality and produce more accurate reports, and to prepare for sharing product data with partners...

• Report Now Tech: Customer Communications Management, Q1 2019

  Forrester's Overview Of 17 CCM Providers

  January 11, 2019 | Craig Le Clair

  You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...

• Report Now Tech: Real-Time Interaction Management, Q1 2019

  Forrester's Overview Of 42 RTIM Providers

  January 11, 2019 | Rusty Warner

  B2C marketers can use real-time interaction management (RTIM) offerings to orchestrate contextually relevant customer experiences (CX), address customer expectations for mutual value exchanges with...

• Report Now Tech: Antiphishing Solutions, Q1 2019

  Processes: The Security Architecture And Operations Playbook

  January 8, 2019 | Joseph Blankenship, Nick Hayes, Claire O'Malley

  You can use antiphishing solutions to detect and block malicious emails, protect against impersonation attacks, and educate employees with training and phishing simulations. But to access these...

• Report Now Tech: Rapid App Delivery, Q1 2019

  Forrester's Overview Of 41 Rapid-App-Delivery Providers

  January 4, 2019 | John R. Rymer, Rob Koplowitz

  Digital process automation for wide deployments (AKA DPA-wide) and low-code development platforms let application development and delivery (AD&D) pros and their business partners automate and...

• Report Now Tech: Digital Banking Engagement Platforms, Q4 2018

  Forrester's Overview Of 31 Digital Banking Engagement Platforms Providers

  December 28, 2018 | Jost Hoppermann

  You can use digital banking engagement platforms (DBEPs) to deliver new digital banking capabilities flexibly and rapidly, support multiple channels out of the box, and drive revenue and improve...

• Report Now Tech: AI Consultancies, Q4 2018

  Forrester's Overview Of 24 AI Service Providers

  December 21, 2018 | Michele Goetz

  You can use artificial intelligence consultancies to facilitate AI strategy and design, augment data science resources, and provide digital transformation and data support. But to access these...

• Report Now Tech: Configure Price Quote Solutions, Q4 2018

  Forrester's Overview Of 27 CPQ Solutions Providers

  December 21, 2018 | Tom Kaneshige, John Bruno

  You can use configure price quote (CPQ) solutions to shorten deal-cycle times, increase deal conversion, and improve customer experience. But to access these benefits, you'll first have to select...

• Report Now Tech: Enterprise Architecture Management Suites, Q4 2018

  Tools And Technology: The EA Practice Playbook

  December 18, 2018 | Gordon Barnett

  You can use enterprise architecture management suites (EAMS) to obtain a holistic view of the impacts of business demand, productivity improvements of EA stakeholders, and insights on enterprise...

• Report Now Tech: Crisis Communication And Mass Notification Solutions, Q4 2018

  Forrester's Overview Of 17 Crisis Communication And Mass Notification Providers

  December 18, 2018 | Merritt Maxim

  You can use crisis communication and mass notification solutions to improve your response to critical events and incidents that disrupt business, hamper employee productivity, or threaten physical...

• Report Now Tech: Product Information Distribution Services (PIDS), Q4 2018

  Forrester's Overview Of 23 Product Information Distribution Service Providers

  December 18, 2018 | Bruce Eppinger, George Lawrie

  You can use product information distribution services (PIDS) to manage data feed requirements, simplify connectivity, and improve the quality of product information. But to access these benefits,...

• Report Now Tech: Content Marketing Platforms, Q4 2018

  Forrester's Overview Of 33 Content Marketing Platform Providers

  December 17, 2018 | Ryan Skinner

  You can use content marketing platforms (CMPs) to increase collaboration around content, improve content performance, and accelerate production. But to access these benefits, you'll first have to...

• Report Now Tech: Content Production Agencies, Q4 2018

  Forrester's Overview Of 24 Content Production Agencies

  December 17, 2018 | Ryan Skinner

  You can use content production agencies (CPAs) to accelerate your go-to-market strategies, produce higher quality content consistently and at scale, and keep content costs manageable. But to access...

• Report Now Tech: Robotic Process Automation Services, Q4 2018

  Forrester's Overview Of 39 Robotic Process Automation Service Providers

  December 14, 2018 | Leslie Joseph, Craig Le Clair

  Robotic process automation (RPA) services can add value via consulting, implementation support, and ongoing management of an RPA program. But to access these benefits, you'll first have to select...

• Report Now Tech: Digital Business Transformation Accelerators, Q4 2018

  Forrester's Overview Of 31 Digital Business Transformation Services Providers

  December 13, 2018 | Nigel Fenwick

  You can use digital business transformation accelerators to develop transformation strategies, build and test digital prototypes, and integrate prototypes into your business model at scale. But to...

• Report Now Tech: Information Archiving, Q4 2018

  Forrester's Overview Of 24 Information Archiving Providers

  December 7, 2018 | Cheryl McKinnon

  You can use information archiving platforms to meet information governance and compliance requirements, speed responses to investigations, and build a foundation for analytics on structured and...

• Report Now Tech: Voice-Of-The-Customer Vendors In Asia Pacific, Q4 2018

  Forrester's Overview Of 21 Voice-Of-The-Customer Providers In Asia Pacific

  November 26, 2018 | Amit Bhatia, Faith Adams

  Customer experience (CX) professionals use voice-of-the-customer (VoC) tools to collect and analyze customer feedback, improve CX, and track the results of these improvements. But to access these...

• Report Now Tech: Web Content Management Systems, Q4 2018

  Forrester's Overview Of 34 Web Content Management System Providers

  November 14, 2018 | Mark Grannan

  You can use a web content management system (web CMS) to improve content processes, maximize content reuse across multiple channels, and deliver relevant experiences at scale. But to access these...