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• Report Now Tech: Enterprise Container Platforms In China, Q2 2019

  Forrester's Overview Of 31 Enterprise Container Platform Providers

  April 12, 2019 | Charlie Dai

  You can use enterprise container platforms (ECPs) to speed customer value delivery, boost application performance, and simplify cloud-native development and deployment. But to realize these...

• Report Now Tech: Application Modernization And Migration Services, Q1 2019

  Forrester's Overview Of 42 Application Modernization And Migration Services Providers

  March 29, 2019 | Bill Martorelli

  You can use application modernization and migration services to accelerate your digital transformation journey, leveraging outside talent to address skill shortages, accelerate migration to the...

• Report Now Tech: Channel Incentives And Program Management, Q1 2019

  Forrester's Overview Of 21 Channel Incentives And Program Management Providers

  March 26, 2019 | Jay McBain

  You can use channel incentives to improve indirect sales performance, orchestrate partners' behavior, and engender channel loyalty. But to realize these benefits, you'll first have to select from a...

• Report Now Tech: Enterprise BI Platforms, Q1 2019

  Forrester's Overview Of 41 Enterprise Business Intelligence Platform Providers

  March 26, 2019 | Boris Evelson

  You can use enterprise business intelligence (BI) platforms to turn raw data into meaningful signals and then turn those signals into actionable insights to effect tangible business outcomes. But...

• Report Now Tech: Digital Asset Management For Customer Experience, Q1 2019

  Forrester's Overview Of 33 Digital Asset Management Providers

  March 11, 2019 | Nick Barber

  You can use digital asset management (DAM) to reduce content recreation costs, increase operational efficiency, and improve rights management and compliance. But to realize these benefits, you'll...

• Report Now Tech: Payment Tokenization, Q1 2019

  Forrester's Overview Of 21 Payment Tokenization Providers

  March 7, 2019 | Andras Cser

  You can use payment tokenization (PT) solutions to: 1) reduce the risk of fraud from stolen personal account numbers (PANs); 2) reduce the scope of PCI DSS compliance and audits; and 3) increase...

• Report Now Tech: B2C Electronic Bill Presentment And Payment (EBPP), Q1 2019

  Forrester's Overview Of 20 B2C EBPP Providers

  March 1, 2019 | Lily Varon

  You can use B2C electronic bill payment and presentment (EBPP) solutions to flexibly deliver digital bills, facilitate electronic payment of bills, and enhance customer communications and marketing...

• Report Now Tech: B2B Customer Engagement Marketing, Q1 2019

  Forrester's Overview Of 22 B2B Customer Engagement Marketing Providers

  February 22, 2019 | Laura Ramos, Matthew Camuso

  You can use customer engagement marketing (CEM) to identify and engage passionate customers, turn them into advocates, and use post-sale customer experience (CX) to outdistance the competition. But...

• Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

  Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers

  February 14, 2019 | Ian Jacobs, Laura Naparstek

  You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...

• Report B2B Marketing Agencies, North America, Q1 2019

  Forrester's Overview Of 39 Service Providers Serving B2B Marketers

  February 8, 2019 | Jay Pattisall, Laura Ramos

  You can use B2B marketing agencies to supplement your resources with leading expertise; elevate your creative and content; and drive value from data, analytics, and martech investments. But to...

• Report Now Tech: Software Composition Analysis, Q1 2019

  Forrester's Overview Of 17 Software Composition Analysis Providers

  January 24, 2019 | Amy DeMartine

  You can use software composition analysis (SCA) to eliminate vulnerable components, reduce license risk, and apply consistent policies during the software development life cycle (SDLC). But to...

• Report Now Tech: Security Awareness And Training Solutions, Q1 2019

  Forrester's Overview Of 20 Security Awareness And Training Solution Providers

  January 23, 2019 | Jinan Budge, Claire O'Malley

  You can use security awareness and training solutions to build the ever-important human firewall, prepare your workforce for recognizing and responding to phishing attacks, and rebrand security as...

• Report Now Tech: Data Loss Prevention, Q1 2019

  Forrester's Overview Of 37 Data Loss Prevention (DLP) Providers

  January 18, 2019 | Heidi Shey

  You can use data loss prevention (DLP) capabilities to support compliance, protect intellectual property, and augment employee security awareness. But to access these benefits, you'll first have to...

• Report Now Tech: Experience Design Services In China, Q1 2019

  Forrester's Overview Of 27 Experience Design Service Providers In Greater China

  January 18, 2019 | Riccardo Pasto

  You can use experience design (XD) to shape customer-centric initiatives and business strategies, blur the boundaries between digital and physical, and attract and engage customers in Greater...

• Report Now Tech: Managed Security Services In Asia Pacific, Q1 2019

  Forrester's Overview Of 19 Managed Security Service Providers

  January 16, 2019 | Jinan Budge

  You can use managed security services to rapidly transform your security operations, improve your talent diversity, increase your breadth of skills, and support your global business. But to access...

• Report Now Tech: Master Data Management, Q1 2019

  Forrester's Overview Of 20 Master Data Management Providers

  January 15, 2019 | Henry Peyret

  You can use master data management (MDM) to get a 360-degree view of your customers, to improve data quality and produce more accurate reports, and to prepare for sharing product data with partners...

• Report Now Tech: Customer Communications Management, Q1 2019

  Forrester's Overview Of 17 CCM Providers

  January 11, 2019 | Craig Le Clair

  You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...

• Report Now Tech: Real-Time Interaction Management, Q1 2019

  Forrester's Overview Of 42 RTIM Providers

  January 11, 2019 | Rusty Warner

  B2C marketers can use real-time interaction management (RTIM) offerings to orchestrate contextually relevant customer experiences (CX), address customer expectations for mutual value exchanges with...

• Report Now Tech: Antiphishing Solutions, Q1 2019

  Processes: The Security Architecture And Operations Playbook

  January 8, 2019 | Joseph Blankenship, Nick Hayes, Claire O'Malley

  You can use antiphishing solutions to detect and block malicious emails, protect against impersonation attacks, and educate employees with training and phishing simulations. But to access these...

• Report Now Tech: Rapid App Delivery, Q1 2019

  Forrester's Overview Of 41 Rapid-App-Delivery Providers

  January 4, 2019 | John R. Rymer, Rob Koplowitz

  Digital process automation for wide deployments (AKA DPA-wide) and low-code development platforms let application development and delivery (AD&D) pros and their business partners automate and...

• Report Now Tech: Digital Banking Engagement Platforms, Q4 2018

  Forrester's Overview Of 31 Digital Banking Engagement Platforms Providers

  December 28, 2018 | Jost Hoppermann

  You can use digital banking engagement platforms (DBEPs) to deliver new digital banking capabilities flexibly and rapidly, support multiple channels out of the box, and drive revenue and improve...

• Report Now Tech: AI Consultancies, Q4 2018

  Forrester's Overview Of 24 AI Service Providers

  December 21, 2018 | Michele Goetz

  You can use artificial intelligence consultancies to facilitate AI strategy and design, augment data science resources, and provide digital transformation and data support. But to access these...

• Report Now Tech: Configure Price Quote Solutions, Q4 2018

  Forrester's Overview Of 27 CPQ Solutions Providers

  December 21, 2018 | Tom Kaneshige, John Bruno

  You can use configure price quote (CPQ) solutions to shorten deal-cycle times, increase deal conversion, and improve customer experience. But to access these benefits, you'll first have to select...

• Report Now Tech: Enterprise Architecture Management Suites, Q4 2018

  Tools And Technology: The EA Practice Playbook

  December 18, 2018 | Gordon Barnett

  You can use enterprise architecture management suites (EAMS) to obtain a holistic view of the impacts of business demand, productivity improvements of EA stakeholders, and insights on enterprise...

• Report Now Tech: Crisis Communication And Mass Notification Solutions, Q4 2018

  Forrester's Overview Of 17 Crisis Communication And Mass Notification Providers

  December 18, 2018 | Merritt Maxim

  You can use crisis communication and mass notification solutions to improve your response to critical events and incidents that disrupt business, hamper employee productivity, or threaten physical...