46 results for "Internet & eCommerce Services" in Everything
 

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  • Report The Forrester Wave™: B2C eCommerce Platforms, Q4 2010

    IBM, Hybris, ATG, Demandware, And iCongo Lead, With Many Others Close Behind
    October 21, 2010 | Brian K. Walker

    In Forrester's 111-criteria evaluation of the top 12 global enterprise-class eCommerce platform vendors, we found that IBM, hybris, Art Technology Group (ATG), Demandware, and iCongo...

  • Report Predictions 2015: US B2C And B2B eCommerce Players Will Struggle To Keep Up With Customers

    November 6, 2014 | Sucharita Kodali, Andy Hoar

    eCommerce continues to grow rapidly for both B2C and B2B businesses. This report prognosticates the most pressing issues that eBusiness and channel strategy professionals need...

  • Report Predictions 2015: Digital Banking Teams Finally Get Serious About Innovation

    How Digital Banking Will Change In 2015 And What Digital Executives And Teams Should Do To Respond
    November 6, 2014 | Peter Wannemacher

    As digital touchpoints become the primary way bank customers interact and transact with their banks, eBusiness and channel strategy professionals at banks, card issuers, and credit unions need to...

  • Report The India Customer Experience Index, 2016

    The Customer Experience Of Brands In India Improves, But More Remains To Be Done
    November 2, 2016 | Amit Bhatia

    As the focus on customer experience (CX) in India grows, brands are increasing their investments and efforts to provide customers with higher-quality experiences. Despite this, our inaugural...

  • Report Google, Amazon, Apple, And Facebook: What eBusiness Executives Need To Know For 2012

    February 7, 2012 | Sucharita Kodali

    ...more than $700 billion and are increasingly viewed as the gateways to Internet traffic. Their impact on eBusiness ranges from interesting and innocuous forays into...

  • Report Establishing A Global Online Retail Footprint

    An Analysis Of US eBusiness International Expansion
    September 17, 2010 | Zia Daniell Wigder

    ...Asia and Latin America for companies willing to look beyond the typical global expansion path and enter markets earlier in the global eCommerce adoption cycle.

  • Report Creating New Revenues Around Content: Find Your Popcorn

    June 29, 2010 | Nick Thomas

    ...for digital content, they are still spending money on other products and services around content, and this is where you must focus in future. After...

  • Report Disrupting Finance: Digital Wallets

    Digital Wallets Compete For Market Share, But Consumer Adoption Will Be Slower Than You Think
    April 7, 2016 | Jacob Morgan, Thomas Husson

    ...offers, loyalty programs, enhanced product information, and identity management. Delivering contextually relevant services to customers' fingertips, digital wallets will change how customers...

  • Report POST: Developing An iPad Product Strategy

    Product Strategists Need Discipline In Developing For The Device Splinternet
    September 14, 2010 | Sarah Rotman Epps

    ...Product strategists in the automotive, consumer products, education, energy and utilities, financial services, government, healthcare, media, retail, tech, and travel industries all have...

  • Report Competing With Apple

    Assess Capabilities, Not Intent, To Benchmark Competitors Or Potential Partners
    March 4, 2010 | Ian Fogg

    ...must now offer software and hardware that's compatible with Apple products and services. In essence, they must compete with — or compete using &#...

  • Report Four Tech Giants Dominate Your Customer Experience

    Capitalize On The Influence Of Amazon, Apple, Facebook, And Google On Your Customers
    July 26, 2017 | TJ Keitt

    Alphabet's Google, Amazon, Apple, and Facebook set your customers' expectations for customer experience (CX) because they hold a prominent place in people's lives. CX professionals need to...

  • Report Predictions 2015: Mobile Customer Experience Will Fuel Digital Transformation In Asia Pacific

    CIOs must shift their focus to winning, serving, and retaining customers — so although technology leaders in Asia Pacific (AP) will be seeking a moment to catch their breath after a year already...

  • Report The Future Of Messaging Apps

    With Bots And Intelligent Agents, New Conversation Interfaces Will Change Your Relationship With Customers

    With more than 3 billion consumers spending a lot of time and sharing emotions on messaging apps, brands are facing a whole new set of marketing opportunities and challenges. Messaging apps like...

  • Report Mobile Strategy: Frequently Asked Questions

    FAQs From Forrester's European Clients About Leveraging Mobile's Growth
    October 20, 2009 | Thomas Husson

    Client interest in mobile has exploded in the past year, partly thanks to the tremendous success of the iPhone/Apple App Store. Many brands that are starting to create a mobile presence are...

  • Report Beyond Tablets: The Next Five Computing Form Factors To Watch

    Product Strategists Should Stay Ahead Of Disruption With Innovation Now
    December 12, 2011 | Sarah Rotman Epps

    Tablets have been the "it" product of 2010 and 2011. But they're not the final form factor. It's time for product strategists to anticipate what's coming next. We've identified five form factors as...

  • Report Executive Q&A: iPads And Tablets

    Consumer Product Strategists' Critical Questions Answered
    January 13, 2011 | Sarah Rotman Epps

    In the nine months since Apple's iPad hit the shelves, Forrester has conducted more than 200 conversations about iPads and tablets with clients through inquiries, one-on-one meetings at Forrester's...

  • Report Extending Online Customer Service To The Mobile Channel

    An Empowered Report
    September 9, 2010 | Diane Clarkson

    ...happens when users need customer service from within a mobile Web...contextual assistance. As the mobile Internet and customer service technology continues...

  • Report Next In Tech: Indoor Positioning

    Indoor Venues Are The Next Frontier For Location-Based Services
    January 23, 2013 | Tony Costa

    Location is a cornerstone of mobile experiences and enables some of the most widely used mobile apps, such as Foursquare and Yelp. Location has also become a new battleground as Apple, Google, and...

  • Report Messaging Apps: Mobile Becomes The New Face Of Social

    Messaging Apps Will Force Digital Platforms To Evolve
    July 7, 2014 | Thomas Husson

    ...to become widely used and innovative media portals that integrate games, location-based services, commerce, or payments into one single platform. At the crossroads of mobile...

  • Report The Future Of Mobile Messaging

    eBusiness Professionals Must Prepare For New Messaging Paradigms
    August 15, 2012 | Julie A. Ask

    ...nuts-and-bolts telecom model to an Internet model with rich feature sets...as well as to deliver services. As mobile messaging undergoes this...

  • Report Case Study: Digital Solutions Help Migdal's Agents To Master A Multi-Touchpoint World

    January 5, 2012 | Benjamin Ensor, Sabine Poltermann

    ...strategic dilemma — managing the in-person agent field force while migrating services online. Israeli insurance provider Migdal, developed a series of online and mobile...

  • Report Western European Mobile Forecast, 2011 To 2016

    Product Strategists In All Industries Must Contend With The Disruption Caused By Mobile
    December 15, 2011 | Thomas Husson

    ...Forrester expects smartphone and mobile Internet penetration rates to reach 67...a/nd reinvent products and services that will deliver new consumer...

  • Report Fighting Disruptive Product Strategy: A Nokia Case Study

    The N8 Is Not A Sufficient Response To Smartphone Disruptors'
    October 21, 2010 | Ian Fogg

    ...the areas most important for firms adapting their services for mobile: apps, Web browsing, and the Internet. The N8 and its sister...

  • Report Target Smartphones

    All Smartphones Are Not Created Equal In Europe, Whatever US History Teaches
    April 14, 2010 | Ian Fogg

    ...era demonstrate much greater consumer usage of advanced data features, the mobile Internet, and apps than do older models. In Europe, this is particularly important...

  • Report Mobile World Congress 2010: Welcome To Nontelecom Players!

    February 25, 2010 | Thomas Husson

    ...gravity is shifting from hardware to software, from voice to data and services, and from traditional telecom stakeholders to new entrants. Google's "mobile first" approach...