20 results for "Internet & eCommerce Services" in Everything
 

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  • Report The India Customer Experience Index, 2016

    The Customer Experience Of Brands In India Improves, But More Remains To Be Done
    November 2, 2016 | Amit Bhatia

    As the focus on customer experience (CX) in India grows, brands are increasing their investments and efforts to provide customers with higher-quality experiences. Despite this, our inaugural...

  • Report Disrupting Finance: Digital Wallets

    Digital Wallets Compete For Market Share, But Consumer Adoption Will Be Slower Than You Think
    April 7, 2016 | Jacob Morgan, Thomas Husson

    ...offers, loyalty programs, enhanced product information, and identity management. Delivering contextually relevant services to customers' fingertips, digital wallets will change how customers...

  • Report POST: Developing An iPad Product Strategy

    Product Strategists Need Discipline In Developing For The Device Splinternet
    September 14, 2010 | Sarah Rotman Epps

    ...Product strategists in the automotive, consumer products, education, energy and utilities, financial services, government, healthcare, media, retail, tech, and travel industries all have...

  • Report The Future Of Messaging Apps

    With Bots And Intelligent Agents, New Conversation Interfaces Will Change Your Relationship With Customers

    With more than 3 billion consumers spending a lot of time and sharing emotions on messaging apps, brands are facing a whole new set of marketing opportunities and challenges. Messaging apps like...

  • Report Messaging Apps: Mobile Becomes The New Face Of Social

    Messaging Apps Will Force Digital Platforms To Evolve
    July 7, 2014 | Thomas Husson

    ...to become widely used and innovative media portals that integrate games, location-based services, commerce, or payments into one single platform. At the crossroads of mobile...

  • Report Western European Mobile Forecast, 2011 To 2016

    Product Strategists In All Industries Must Contend With The Disruption Caused By Mobile
    December 15, 2011 | Thomas Husson

    ...Forrester expects smartphone and mobile Internet penetration rates to reach 67...a/nd reinvent products and services that will deliver new consumer...

  • Report Fighting Disruptive Product Strategy: A Nokia Case Study

    The N8 Is Not A Sufficient Response To Smartphone Disruptors'
    October 21, 2010 | Ian Fogg

    ...the areas most important for firms adapting their services for mobile: apps, Web browsing, and the Internet. The N8 and its sister...

  • Report Target Smartphones

    All Smartphones Are Not Created Equal In Europe, Whatever US History Teaches
    April 14, 2010 | Ian Fogg

    ...era demonstrate much greater consumer usage of advanced data features, the mobile Internet, and apps than do older models. In Europe, this is particularly important...

  • Report Case Study: Nationwide Insurance Uses Mobile To Offer Customers Self-Service On The Road

    A Mobile POST Case Study
    September 11, 2009 | Julie A. Ask, Chad Mitchell

    ...call roadside assistance. The app uses location-based GPS data to direct towing services and find nearby approved repair facilities. Nationwide has seen 60,000 downloads...

  • Report How The iPhone Has Changed Mobile Banking

    The iPhone Is A Catalyst For Mobile Banking Adoption And Innovation
    August 4, 2009 | Alexander Hesse

    ...innovation. It improves the mobile Internet browsing experience, removes uncertainty about...developing a dedicated mobile banking service for the iPhone or another...

  • Report Why Mobile's Time Has Come

    Consumer-Facing Firms Must Develop, Or Revive, Their Mobile Strategies
    July 21, 2009 | Ian Fogg

    ...#8212; not if — they should launch new mobile products and services. Failure to pick the right approach now will lead to others seizing...

  • Report Why Apple Can't Do To Video What It Did To Music

    But What It Can Do To Yet Succeed
    November 30, 2007 | James L. McQuivey

    ...and movies for upwards of $9.99 — although a great service to the 4% of online adults who regularly buy video on iTunes...

  • Report The Worldwide Tablet Forecast

    A ForecastView Report
    June 13, 2013 | Michael O'Grady, Vikram Sehgal

    Forrester recently launched its first global tablet forecast. This report provides color and insight into the numbers behind the forecast. We examine some of the key drivers from both a consumer...

  • Report Smartphone Platforms Need A Branding Reset

    US Consumers Have Little Clue About Their Phone's Software
    September 1, 2010 | Charles S. Golvin

    In the white-hot US smartphone market, the once-invisible underlying software platforms have become one of the fiercest areas of competition. RIM and Apple lead this market, while platforms from...

  • Report The Fastest-Growing Mobile Phone Category

    It's Not Smartphones; It's Their Younger "Quick Messaging" Siblings
    October 8, 2009 | Charles S. Golvin

    While smartphones like Apple's iPhone, the BlackBerry Storm, and T-Mobile's Android-based MyTouch get all the attention, another category of mobile phones has quietly been accelerating its market...