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  • Report How To Choose A Mobile Messaging Vendor

    Messaging is the tip of the spear, or the first step, for most companies in developing true one-to-one user engagement. It's a critical capability for modern businesses — but choosing the right...

  • Webinar The Role Of Telcos In Digital Ecosystems

    Gaps Between Ambition And Reality
    March 15, 2016 | Dan Bieler

    Quality connectivity is telcos’ key contribution to digital ecosystems — yet telcos are more likely than firms in other sectors to claim that digital technology drives their business...

  • Webinar The Top Technologies Driving The Mobile Mind Shift

    October 19, 2015 | Dan Bieler

    CIOs need to help design great mobile moments that drive revenue growth, improve the customer experience, or even transform their companies' business models. This Webinar highlights the most...

  • Webinar Pick The Right CDN For Your Digital Performance Needs

    November 13, 2014 | Mark Grannan, Philipp Karcher

    When your site is slow, customers leave, and that hurts your bottom line. Yet page load times are getting worse as companies serve higher-resolution images and more rich media on mobile and dynamic...

  • Report Quick Take: Net? Yes. Neutrality? No.

    We Answer Three Key Questions To Help Clarify The Arguments And The Relevance Of Net Neutrality
    January 17, 2014 | Henry Dewing

    The positions in intense debate surrounding Net neutrality can't simply be summed up as "standing up for users' rights" or "asserting a carrier's right to profit." Verizon filed a petition to...

  • Report Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge
    November 22, 2013 | TJ Keitt

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

  • Report The Forrester Wave™: Asia Pacific Carrier Ethernet Services, Q4 2013

    The Seven Providers That Matter Most And How They Stack Up
    November 6, 2013 | Clement Teo

    In Forrester's 22-criteria evaluation of carrier Ethernet vendors, we identified and qualified seven global and regional service providers that offer unmanaged site-to-site carrier Ethernet...

  • Webinar Embrace Over-The-Top Communication Services For Business

    June 19, 2013 | Dan Bieler

    As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a social media communications platform. The winning social media...

  • Report The Forrester Wave™: Managed Global MPLS Services, Q1 2013

    Customers Have A Range Of Strong Options In This Mature Service Category
    March 27, 2013 | Brownlee Thomas, Ph.D.

    In Forrester's 55-criteria evaluation of facilities-based managed global MPLS service providers, we identified and qualified 11 global network operators that offer networking services to...

  • Report Telcos Dive Headlong Into Asia's Cloud

    Differentiation And Precise Market Segmentation Will Determine Success
    May 4, 2012 | Bryan Wang

    As the Asia Pacific cloud market develops, it is becoming extremely crowded with competitors looking to position — or reposition — for future success. Many traditional telecommunications operators...

  • Report Accelerate Your Videoconferencing Strategy With Managed Services

    November 21, 2011 | Brownlee Thomas, Ph.D., Philipp Karcher

    IT departments tasked with managing their firm's video estate face rising levels of complexity with the emergence of high-end telepresence solutions. Business stakeholders are demanding support for...

  • Report Case Study: Verizon's Idea Exchange Connects Product Teams With Consumers

    The Ideation Platform Can Also Bring Co-Creation To Other Business Segments
    June 13, 2011 | Doug Williams

    Following on from the success of its peer-to-peer public online communities, Verizon's eCommerce and product strategy teams recognized that social technologies and co-creation opportunities were a...

  • Report Verizon iPhone Sets The Battleground For iPhone 5

    Product Strategists Face A New Competitive Landscape
    January 11, 2011 | Charles S. Golvin

    Verizon Wireless today announced that it would begin selling the iPhone to the public on February 10. This much anticipated expiration of AT&T's exclusive agreement with Apple changes the...