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  • Report Three Culture Practices For Long-Term Customer Centricity

    Advanced Level: Culture Practices For CX Transformation
    November 30, 2018 | Samuel Stern

    Very few companies have truly customer-obsessed cultures that can create and sustain a competitive advantage in the marketplace. Those that do got there by innovating. These culture leaders realign...

  • Webinar Master The Digital Transformation Technology Road Map

    May 1, 2018 | Ted Schadler, Bobby Cameron

    Your digital transformation is either just beginning, on the journey, or approaching mastery. In every level of maturity, technology plays a critical enabling role. But what technology should you...

  • Webinar The Global Digital Gap

    June 26, 2017 | Thomas Husson

    Global brands struggle to execute in growth markets and to localize their marketing approach. Digital is opening immediate access to new markets, but creates greater expectations to be served...