Charts & Figures
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Forrester Wave™: Customer Service Solutions, Q2 2019
June 18, 2019
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Evaluated Vendors And Product Information
June 18, 2019
Search Results
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Report The Forrester Wave™: Customer Service Solutions, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
June 18, 2019 | Kate LeggettIn our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...
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Webinar Forrester’s Vision For The Future Of Business Applications
This webinar helps application development and delivery leaders set a vision for their future business applications landscape. We explain why and how smart, modern, flexible, and...
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Report SaaS Marketplaces Are The New Frontier Of Enterprise Software
Software-As-A-Service Buyers Get A Faster, Simpler Buying Experience As Well As Better Security And Integration
May 3, 2019 | Liz HerbertClients tell us that software-as-a-service (SaaS) vendors are too numerous (and too small) for a formal sourcing process to apply in all cases. At the same time, the business-led, ungoverned model...
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Webinar Two Forrester Wave™ Evaluations On Key Categories Of Rapid Development
Forrester has identified four key categories of rapid development: low code for professional developers, digital process automation for wide deployments, low code for business developers, and...
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Report The Forrester Wave™: Low-Code Development Platforms For AD&D Professionals, Q1 2019
The 13 Providers That Matter Most And How They Stack Up
Our 28-criterion evaluation of low-code development platforms for application development and delivery (AD&D) professionals assesses the 13 most significant suppliers — Clear Software, GeneXus,...
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Report The Forrester New Wave™: SaaS Marketplaces, Q4 2018
The Eight Providers That Matter Most And How They Stack Up
December 6, 2018 | Liz HerbertIn Forrester's evaluation of the emerging market for software-as-a-service (SaaS) marketplaces, we identified the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web...
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Report The Forrester Wave™: Collaborative Work Management Tools For The Enterprise, Q4 2018
The 10 Providers That Matter Most And How They Stack Up
October 24, 2018 | Margo VisitacionIn our 34-criteria evaluation of collaborative work management (CWM) tools providers, we identified the 10 most significant ones — Airtable, Asana, Clarizen, Microsoft, monday.com, Planview,...
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Report The Forrester Wave™: Enterprise Service Management, Q3 2018
The 12 Providers That Matter Most And How They Stack Up
In our 28-criteria evaluation of enterprise service management (ESM) providers, we identified the 12 most significant ones — Atlassian, Axios, BMC Software, CA Technologies, Cherwell Software,...
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Report Now Tech: Enterprise Service Management Providers, Q3 2018
Forrester's Overview Of 22 ESM Providers
July 6, 2018 | Charles BetzEnterprise service management (ESM) offerings provide user access to enterprise business and IT services, enable creation of new solution and support workflows, and improve visibility into overall...
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Report The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2018
The 14 Providers That Matter Most And How They Stack Up
In our 23-criteria evaluation of governance, risk, and compliance (GRC) platforms, we identified the 14 most significant ones — ACL, Enablon, IBM, LogicManager, MetricStream, Nasdaq, NAVEX Global,...
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Report The Forrester Wave™: Low-Code Development Platforms For AD&D Pros, Q4 2017
The 13 Providers That Matter Most And How They Stack Up
October 12, 2017 | John R. RymerIn our 26-criteria evaluation of low-code development platforms for application development and delivery (AD&D) pros, we identified the 13 most significant options — AgilePoint, Appian, Bizagi, K2,...
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Report The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017
Six Leaders Provide Agile Tools To Drive Digital Transformation
September 20, 2017 | Margo Visitacion, Robert StroudIn our 27-criteria evaluation of strategic portfolio management (SPM) software solutions providers, we identified the 13 most significant ones — AgileCraft, CA, Changepoint, Decision Lens,...