Charts & Figures
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Forrester Wave™: Cloud Contact Centers Scorecard, Q3 2018
September 25, 2018
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Forrester Wave™: Cloud Contact Centers, Q3 2018
September 25, 2018
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Evaluated Vendors And Product Information
September 25, 2018
Search Results
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Report The Forrester Wave™: Cloud Contact Centers, Q3 2018
The 11 Providers That Matter Most And How They Stack Up
September 25, 2018 | Art SchoellerIn our 32-criterion evaluation of cloud contact center providers, we identified the 11 most significant ones — 8x8, Aspect, Avaya, Cisco, Enghouse Interactive, Five9, Genesys, NewVoiceMedia, NICE...
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Report The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018
The 11 Providers That Matter Most And How They Stack Up
In Forrester's evaluation of the emerging market for AI-fueled speech analytics, we identified the 11 most significant providers in the category — Aspect, CallMiner, Clarabridge, Cogito, Genesys,...