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Report Now Tech: Real-Time Interaction Management, Q2 2020
Forrester's Overview Of 42 RTIM Providers
April 30, 2020 | Rusty WarnerYou can use real-time interaction management (RTIM) to orchestrate contextually relevant customer experiences, address customer expectations for mutual value exchanges with your brand, and align...
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Report Now Tech: Agile Content Management Systems, Q1 2020
Forrester's Overview Of 30 Agile CMS Providers
February 27, 2020 | Nick Barber, Mark GrannanYou can embrace Agile content management systems (CMSes) to drive content reuse, create content faster, make your practitioners happier, and ultimately, deliver more personalized experiences. But...
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Report Now Tech: B2C Commerce Suites, Q1 2020
Tools And Technology: The Retail eCommerce Playbook
February 6, 2020 | Emily PfeifferYou can use B2C commerce suites to increase revenue, improve efficiency, and unite business functions. But to realize these benefits, you'll first have to select from a diverse set of vendors that...
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Report Now Tech: B2B Commerce Suites, Q1 2020
Tools And Technology: The B2B eCommerce Playbook
February 6, 2020 | Joe CicmanYou can use B2B commerce suites to digitize buying and selling processes, provide convenient engagement for customers, and uncover valuable customer insights to personalize the buying experience....
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Report Now Tech: Digital Experience Platforms, Q3 2019
Tools And Technology: The Digital Experience Delivery Playbook
July 5, 2019 | Mark GrannanYou can use digital experience (DX) platforms to create coherent customer experiences, enable digital operations agility and velocity on modern infrastructure, and fuel insights-led optimization...
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Report Now Tech: Cross-Channel Campaign Management, Q2 2019
Forrester's Overview Of 42 Cross-Channel Campaign Management Providers
May 17, 2019 | Rusty WarnerB2C marketers, you can use cross-channel campaign management (CCCM) offerings to better understand your customers, execute your brand strategy across channels, and orchestrate digital and offline...
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