Charts & Figures
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Now Tech Large Vendors: Real-Time Interaction Management, Q1 2019
January 11, 2019
Search Results
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Report Now Tech: Real-Time Interaction Management, Q1 2019
Forrester's Overview Of 42 RTIM Providers
January 11, 2019 | Rusty WarnerB2C marketers can use real-time interaction management (RTIM) offerings to orchestrate contextually relevant customer experiences (CX), address customer expectations for mutual value exchanges with...
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Report Now Tech: Journey Management, Q4 2018
Forrester's Overview Of 23 Journey Management Providers
November 14, 2018 | Joana van den Brink-Quintanilha, Alex CauseyYou can use journey management tools to digitize journey maps at scale, take a data-driven approach to creating a common vision for key journeys, and automate and scale journeys by orchestrating...
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Report The Forrester Wave™: Journey Orchestration Platforms, Q4 2018
The Eight Providers That Matter Most And How They Stack Up
November 14, 2018 | Joana van den Brink-Quintanilha, Alex CauseyForrester evaluated two overlapping but different categories within journey analytics: journey visioning and journey orchestration. In this 28-criteria evaluation of journey orchestration platform...
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Report The Forrester Wave™: Journey Visioning Platforms, Q4 2018
The 12 Providers That Matter Most And How They Stack Up
November 14, 2018 | Joana van den Brink-Quintanilha, Alex CauseyForrester evaluated two overlapping but different categories within journey analytics: journey visioning and journey orchestration. In this 26-criteria evaluation of journey visioning platform...
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Report Q&A: The Top 10 Questions At Journey Mapping Workshops
What Attendees At Forrester Customer Journey Mapping Workshops Most Want To Know
Customer journey mapping continues to be a highly popular tool among customer experience (CX) pros. That's because journey maps help them see through their customers' eyes by visually illustrating...
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Report The Forrester Wave™: Customer Journey Analytics Orchestration Platforms, Q3 2017
Kitewheel, Thunderhead, NICE, And Teradata Lead In An Emerging Field Of Vendors
September 14, 2017 | Joana van den Brink-Quintanilha, Alex CauseyIn our 27-criteria evaluation of customer journey analytics orchestration platform providers, we identified the 10 most significant ones — Adobe, ClickFox, ENGAGEcx, Kitewheel, NICE, Pointillist,...
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Report The Forrester Wave™: Customer Journey Analytics Visioning Platforms, Q3 2017
NICE, Kitewheel, Thunderhead, And Teradata Lead In An Emerging Field Of Vendors
September 14, 2017 | Joana van den Brink-Quintanilha, Alex CauseyIn our 27-criteria evaluation of customer journey analytics visioning platform providers, we identified the 13 most significant ones — Adobe, ClickFox, ENGAGEcx, Kitewheel, NICE, Pointillist,...
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Report The Journey Analytics Road Map: From Start To Scale
Reap The Rewards Of A Data-Driven Approach To Understanding Customer Journeys
July 11, 2017 | Joana van den Brink-Quintanilha, Alex CauseyCompanies transforming to become customer-obsessed are using journey analytics as a catalyst to help them become customer-led, insights-driven, fast, and connected. But many fall into one of three...