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  • Report Security Strength And Ease Benchmark: US Online Retailers 2017

    Retailers' Customer Website Security Practices Need To Improve
    June 15, 2017 | Andras Cser, Alexander Spiliotes, Merritt Maxim

    According to Forrester Data Online Retail Forecast, 2016 to 2021 (US), online retail sales have grown 15% year-over-year since 2015. As retailers expand their digital offerings and work to attract...

  • Report Customer Experience Drives Revenue Growth, 2016

    Comparing The Revenue Performance Of CX Leaders And Laggards
    June 21, 2016 | Harley Manning, Dylan Czarnecki

    It's the age of the customer, and transforming the customer experience (CX) is one of five critical market imperatives that companies need to shift toward customer obsession. But how can customer...

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