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Charts & Figures
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The Four Operational Principles Of The Customer-Obsessed Operating Model
September 12, 2019
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Model Your Customer Obsession Against Six Levers
September 12, 2019
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The Customer Obsession Competency Guide
September 12, 2019
Search Results
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Report Operating A Customer-Obsessed Enterprise
Know What To Pivot At Your Firm
September 12, 2019 | Shar VanBoskirkEight years into the age of the customer, just 15% of enterprises are customer obsessed. Our research finds that executives agree with the idea of customer obsession — they just struggle to put it...
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Report The Customer Obsession Assessment
Advance Your Entire Enterprise
July 29, 2019 | Shar VanBoskirkThe path to customer obsession doesn't get easier with time. But learning from other firms' progress can make it less rocky for you. This report harnesses the results of a 1,008-executive survey...