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  • Craig Le Clair
  • Enterprise Architecture

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  • Report RPA, DPA, BPM, And DCM Platforms: The Differences You Need To Know

    Apply Forrester's Automation Framework To Process Automation
    March 1, 2019 | Craig Le Clair

    Customer-obsessed transformation has pushed automation front and center, but it's difficult to choose among automation tools. Robotic process automation (RPA) is surging, but firms have invested...

  • Report Look To Four Use Case Categories To Push RPA And AI Convergence

    Text Analytics Leads The Way
    August 9, 2018 | Craig Le Clair, Boris Evelson

    Even Forrester's ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases:...

  • Report A Bold But Pragmatic Strategy For Business Automation

    Guide Your Business Automation Realistically With Forrester's Automation Framework

    Forrester's automation framework lays the groundwork for an unprecedented movement to automate business. Enterprise architecture (EA) professionals should put this framework into action...

  • Report The State Of E-Signature Implementation

    Twenty-Five E-Signature Use Cases Show Adoption Trends
    October 27, 2017 | Craig Le Clair

    E-signature solutions have been around for years, with steady, but not exceptional, adoption. To understand how this is changing, we examined 25 e-signature deployments across the US and Europe —...

  • Report Choose A Case Management Platform Based On 10 Criteria

    Alternatives For Case Management Leave EA Pros Scratching Their Heads — But Forrester's Tool Can Help
    August 24, 2017 | Craig Le Clair

    Enterprise architects struggle to compare options for modernizing case management in areas such as customer service, onboarding, government regulation, and insurance claims. Options now include...

  • Report RPA Operating Models Should Be Light And Federated

    A 10-Point Control Framework Helps Manage The Digital Workforce Of The Future
    August 18, 2017 | Craig Le Clair

    Early enthusiasm for robotic process automation (RPA) has led to a tapping of the brakes due to business, infrastructure, and operations concerns. Enterprise architecture (EA) pros are seeking...

  • Report The Future Of CCM: Communications-As-A-Service

    Enterprise Cloud Environments Will Orchestrate Diverse Communications Services
    May 10, 2017 | Craig Le Clair

    Customer communication has increased in volume, speed, and personalization and is now delivered from a variety of platforms and applications. Coordination of outbound communications with customers...

  • Webinar RPA Market Update, Buying Patterns, And Vendor Update

    May 4, 2017 | Craig Le Clair

    Robotic process automation (RPA) is gaining the interest of enterprises. Forrester has taken 100 inquiries on RPA in just the past six months. It's easy to see why: Enterprises are under immense...

  • Report AI Tech Marketing Meets The End Of Truth

    Five Questions Filter Truth From Fiction
    April 10, 2017 | Craig Le Clair

    Today's political discourse often questions what constitutes a fact and whether words even matter. Enter AI, a technology that has worked its way into almost every product pitch and where facts and...