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  • Craig Le Clair
  • Employee Experience
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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    ...(AI) and beyond — are becoming a key investment for CIOs and their enterprises. Deploying automation is reshaping the jobs of human employees, who increasingly see...

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