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  • Report Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...

  • Report The Future Of Jobs, 2027: Working Side By Side With Robots

    Automation Won't Destroy All The Jobs, But It Will Transform The Workforce — Including Yours
    April 3, 2017 | J. P. Gownder

    There's a lot of talk these days about the bleak future of employment: Claims that robots will steal all the jobs are commonplace. But the future of jobs isn't nearly as gloomy as many...

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