6 results for "Internet & eCommerce Services" in Everything

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  • TJ Keitt

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  • Report Four Things That Smart Cloud Companies Know About Customer Experience

    How These Firms Are Reinventing The Way Customers Interact With Companies
    August 9, 2016 | TJ Keitt

    Upstart companies with new digital offerings are disrupting industries. Successful newcomers can draw millions of customers in a short period of time, catching their incumbent competition...

  • Report Four Tech Giants Dominate Your Customer Experience

    Capitalize On The Influence Of Amazon, Apple, Facebook, And Google On Your Customers
    July 26, 2017 | TJ Keitt

    Alphabet's Google, Amazon, Apple, and Facebook set your customers' expectations for customer experience (CX) because they hold a prominent place in people's lives. CX professionals need to...

  • Report Why Intercompany Collaboration Is Important To Technology Product Managers And Marketers

    Collaborative Relationships Help Vendors Meet The Needs Of Partners And Customers
    October 20, 2010 | TJ Keitt

    ...getting customers' and partners' input for and buy-in to new products and services. There are a number of tools to help product managers and marketers...

  • Report Technology Populism Shapes The Collaboration Vendor Landscape

    A Bottom-Up And Top-Down Selling Approach Is Required
    April 28, 2009 | TJ Keitt

    The transition from IT to business technology (BT), technology populism, and the down economy are changing businesses and the collaboration vendors that serve them. The door has opened to new...

  • Report Understanding The US Video Game Player

    It's Not As Simple As Focusing On Young Men
    January 25, 2008 | TJ Keitt, Paul Jackson

    Video gaming is mainstream — today, 37% of US consumers report that they play video games. These gamers are not just young men but include Baby Boomers and women. Women constitute 49% of gamers,...