11 results in Everything
 
Sort by:
Refine
  • Art Schoeller
  • Organization

Search Results

  • Report Organizing For Success In Collaboration

    Organization: The Enterprise Collaboration Playbook
    August 6, 2018 | Art Schoeller

    Too often, technology leaders approach staffing for collaboration as they would other technology-organization-led projects. Application development and delivery (AD&D) leaders must establish...

  • Report Mind The Gap When Organizing To Support Contact Center Applications

    Organization: The Contact Centers For Customer Service Playbook
    April 18, 2018 | Art Schoeller

    Contact center applications require high reliability and scale that exceed typical requirements for enterprise applications. Configuring them drives not only the customer experience but the agent...

  • Report Collaboration Success Hinges On Effective Change Management

    Continuous Improvement: The Enterprise Collaboration Playbook
    April 10, 2018 | Art Schoeller

    For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

Content Type

Apply

Filters

Methodology

Vendor