13 results in Everything
 

Sorry — your search returned 0 results, so we expanded the date range to "All".

Sort by:
Refine
  • Dan Bieler
  • Customer-obsessed operating model

Search Results

  • Report Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation

    Most Telcos Underestimate The Significance Of The Omnichannel Opportunity For Their Digital Transformation
    March 17, 2017 | Dan Bieler

    Offering customers seamless omnichannel experiences is critical for telcos' digital transformation efforts. Today, customers expect to use a variety of digital touchpoints. Omnichannel affects...

  • Report Brief: Brexit Makes Customer-Focused Innovation Imperative

    While Uncertainty Continues, Focusing On Innovation Is Your Best Chance Of Success
    October 18, 2016 | Dan Bieler, Enza Iannopollo

    Now that a timeline has been set for Brexit, every business operating in the UK is sure to face market uncertainty and volatility for at least the next three years. In our conversations with CIOs...

  • Report Brief: Digital Reinvention Is The Key To Future Growth

    CIOs Can Learn From Telstra's Attempts To Renew Its Core Business While Innovating In Market Adjacencies

    Telstra is betting big on its ability to transform itself by renewing its core business operations and capabilities while simultaneously embracing new growth opportunities. This need for digital...

  • Report Understanding Cisco's Role In Your BT Strategy

    Recalibrate Your Cisco Relationship And Investments To Align With Your Business Technology Strategy
    August 26, 2015 | Dan Bieler

    As the business technology (BT) agenda gains momentum, CIOs will reassess and evolve their technology vendor portfolio. CIOs need to evaluate if their main technology vendors support the required...

  • Report Predictions 2015: Telecoms Will Struggle To Align To The CIO's BT Agenda

    2015 Will Be Another Roller-Coaster Ride For Telecoms
    November 14, 2014 | Dan Bieler

    As the CIO's attention shifts from information technology (IT) to business technology (BT), the telecom business model will undergo dramatic transformation. Only a minority of telecoms will manage...

  • Report Customer Privacy Is A European CIO Priority

    Companies Across Europe Will Differentiate On The Way They Handle Privacy Issues
    August 18, 2014 | Dan Bieler, Enza Iannopollo

    The ruling by the European Court of Justice in May 2014 that an individual can demand that "irrelevant or outdated" information is deleted from search results should remind chief information...