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  • Dan Bieler
  • Drive revenue with customer experience

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  • Webinar CIO Guide To 5G Connectivity And Strategy

    Thursday, May 23, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Dan Bieler

    As a CIO, are you familiar with the core capabilities of 5G? When will these capabilities become available? What are the differences between 5G releases 15, 16, and 17? Do these release cycles...

  • Report Case Study: Telefónica Digitizes Its Operations In Service Of The Customer

    Simplified And Automated Operations Drive Employee Engagement And Better Customer Experience
    June 7, 2017 | Dan Bieler, Frederic Giron

    This case study covers the transformation of Telefónica's operations as a driver of improved customer experiences. It shows how the CIO's focus on simplification and automation, including a "zero...

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