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Report Use Your Contact Center To Deliver Great Banking Customer Experiences
Great Customer Service Does Not Happen By Chance
April 4, 2019 | Aurelie L'HostisWe surveyed and interviewed executives at retail banks to understand the state of contact centers and customer service in retail banking. This report examines the findings from our survey and...
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Report Case Study: Intesa Sanpaolo Drives A Customer-Obsessed Digital Transformation
Intesa Sanpaolo Digitizes Its Business Strategy To Boost Its Transformation
February 13, 2018 | Aurelie L'HostisWhen Intesa Sanpaolo embarked on its digital business transformation program in 2014, it recognized the need to systematically look through the customer lens to deliver great customer experiences....