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Aurelie L'Hostis
Customer Centricity
Mobile Banking

Charts & Figures

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How Banks Redefine How They Hire, Train, And Upskill Their Contact Center Workforce

April 4, 2019
What Technologies Banks Use To Offer Omnichannel Customer Service

April 4, 2019
How Banks Use Customer And Agent Input To Inform Their Customer Service Strategy

April 4, 2019

Report Use Your Contact Center To Deliver Great Banking Customer Experiences

Great Customer Service Does Not Happen By Chance

April 4, 2019 | Aurelie L'Hostis

We surveyed and interviewed executives at retail banks to understand the state of contact centers and customer service in retail banking. This report examines the findings from our survey and...

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