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  • Report How To Budget For Employee-Facing Technology For 2020

    Align Technology Purchases To Business Imperatives For EX Success
    June 10, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...

  • Report Five Key Trends That Will Reshape The Employee Technology Experience

    Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7
    May 22, 2019 | Andrew Hewitt

    Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have...

  • Report The State Of Chromebooks, 2019

    When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience
    April 30, 2019 | Andrew Hewitt, J. P. Gownder

    Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can...

  • Report How To Wake Up From The Nightmare Of Workplace Technology Distraction

    Build A Solid User Experience To Enable A More Focused Workforce
    April 26, 2019 | Andrew Hewitt

    To remain competitive in a world of increasingly connected customers, businesses have turned to the latest digital technologies to improve employees' productivity, collaboration, and connection to...

  • Report The Future Of Enterprise Computing

    Driving Employee Experience Improvements Requires A Long-Term Vision Of Devices And Apps
    January 18, 2019 | J. P. Gownder, Andrew Hewitt

    In 2007, Forrester predicted that the PC market would grow beyond its then-standard two-form factors (laptops and desktops) — a prediction that came true and redefined enterprise and consumer...

  • Report Industry Spotlight: Improving Employee Mobility In Financial Services

    Do Right By Your Regulations, But Don't Forget About Employee Experience
    November 1, 2018 | Andrew Hewitt

    Mobile infrastructure and operations (I&O) teams in financial services firms face the daunting task of creating productive mobile experiences for employees while also navigating the unique security...

  • Report Build The Business Case For BYOD

    The Total Economic Impact™ Of BYOD Versus Corporate-Owned Enterprise Mobility Strategies
    May 10, 2018 | Andrew Hewitt, Adam Schlegel, Joe Branca

    Your organization can't live without mobile, but infrastructure and operations (I&O) pros struggle to understand the best way to give employees access to mobile technology. Deciding whether to...

  • Report Follow Four Imperatives To Improve The Remote Worker Experience

    Focus On Structure, Culture, Technology, And Compliance
    May 9, 2018 | Andrew Hewitt

    Advances in mobile and cloud technology mean that employees can more easily work from anywhere with no impact on their productivity. While many organizations readily embrace remote workers,...