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  • Forum CX NYC 2019

    Change The Game: Leading Radical CX Innovation
    June 11, 2019 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Report Product Management's New Hunger For Customer Research Done Right

    A Gathering Of 1,600 Product Leaders Reveals Why They Need To Partner With CX Pros
    August 22, 2018 | Kelly Price, Andrew Hogan

    Product managers at Mind the Product SF 2018 (a leading product management conference Forrester attended in July) clearly recognized the importance of conducting customer research. But many were...