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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...

  • Webinar Evolve Thyself — How Operators Become Developers

    November 6, 2017 | Chris Gardner, Robert Stroud

    The era of racking, stacking, and watching blinking lights is over. Today’s deployment of modern infrastructure requires new skill sets. Attend this webinar to learn how operations...

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