Charts & Figures
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Forrester Wave™: Continuous Delivery And Release Automation, Q4 2018
November 26, 2018
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Evaluated Vendors And Product Information
November 26, 2018
Search Results
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Report The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019
The Eight Providers That Matter Most And How They Stack Up
In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve...
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Report Now Tech: Chatbots For IT Operations, Q1 2019
Forrester's Overview Of 29 Chatbots For IT Operations Providers
You can use chatbots for IT operations to automate workflows and provide access to information, expand employee self-service, and improve tasks such as incident response. But to realize these...
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Report How To Sell The Value Of DevOps And Continuous Delivery
Business Case: The Continuous Deployment Playbook
Interest in DevOps and continuous delivery is accelerating to support agility, velocity, and quality for today's highly competitive digital world. Infrastructure and operations (I&O) pros need to...
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Report Five Key Trends To Benchmark DevOps Progress
Benchmarks: The Continuous Deployment Playbook
To succeed in the digital age, infrastructure and operations (I&O) professionals must keep abreast of market trends and benchmark across many facets of their business and technology practices. This...
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Report Gauge Your Continuous Delivery Maturity
Assessment: The Continuous Deployment Playbook
Today's customers demand great experiences, and fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure they can continuously deliver innovation, leveraging...
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Report Seven Steps To Jump-Start Your DevOps Journey
Strategic Plan: The Continuous Deployment Playbook
To keep up with the rapidly increasing pace of business and customer demands, more infrastructure and operations (I&O) pros than ever are turning to DevOps to increase their velocity, agility, and...
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Report The Forrester Wave™: Continuous Delivery And Release Automation, Q4 2018
Tools And Technology: The Continuous Deployment Playbook
November 26, 2018 | Charles BetzIn our 26-criterion evaluation of continuous delivery and release automation (CDRA) offerings, we identified the 15 most significant ones — Atlassian, CA Technologies, Chef, CircleCI, CloudBees,...
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Report Nimble To The Core: Drive Continuous Delivery And DevOps At A Holistic Level
Vision: The Continuous Deployment Playbook
Providing a great customer experience requires more than just a great product — it also takes a nimble and responsive organization that can continuously deliver digital innovation. As the demand...
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Report Predictions 2019: DevOps
Adolescent DevOps Grapples With Governance
November 8, 2018 | Charles Betz, Sandy RogersIn 2019, firms will face increasing complexity and risk as they attempt to scale their DevOps initiatives. This will force them to create more-holistic technical, organizational, and governance...
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Report Change Management: Let's Get Back To Basics
Continuous Improvement: The Continuous Deployment Playbook
October 18, 2018 | Charles BetzInfrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and DevOps. The change management process...
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Blog And Now . . . Presenting The 2018 ESM Forrester Wave™!
September 17, 2018 | Charles BetzThe 2018 Enterprise Service Management Wave is out! Take IT Service Management, add the Age of the Customer, stir in some Employee Experience and a healthy dose of low/no-code platform, and voilà!...
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Webinar Can Services Firms Help You Transform To DevOps?
Up to this time, global services integrators (GSIs) have been largely bystanders to the DevOps phenomenon, but now they are responding with a slew of new service offerings aimed at helping...
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Report The Forrester Wave™: Enterprise Service Management, Q3 2018
The 12 Providers That Matter Most And How They Stack Up
In our 28-criteria evaluation of enterprise service management (ESM) providers, we identified the 12 most significant ones — Atlassian, Axios, BMC Software, CA Technologies, Cherwell Software,...
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Report Deliver On The Promise Of DevOps With Continuous Delivery And Deployment
Executive Overview: The Continuous Deployment Playbook
July 27, 2018 | Charles Betz, Sandy RogersBy adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can drive continuous delivery and deployment of applications and systems to address...
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Report Evolve Or Retire: Administrators Are Now Developers
Organization: The Infrastructure Transformation Playbook
Given a world where infrastructure is now software based (including containers, composable infrastructure, and more), administrators need skill sets common among application developers. While some...
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Report Now Tech: Continuous Delivery And Release Automation, Q3 2018
July 10, 2018 | Charles BetzYou can use continuous delivery and release automation (CDRA) offerings to automate digital pipelines, enable faster product iterations, and improve end-to-end management and visibility of the...
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Report Now Tech: Enterprise Service Management Providers, Q3 2018
Forrester's Overview Of 22 ESM Providers
July 6, 2018 | Charles BetzEnterprise service management (ESM) offerings provide user access to enterprise business and IT services, enable creation of new solution and support workflows, and improve visibility into overall...
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Report Global Systems Integrators Embrace DevOps As Both An Opportunity And A Threat
Landscape: The Continuous Deployment Playbook
As enterprises struggle to institute development and operations (DevOps) processes throughout their organizations, they haven't had much support from their global systems integrator (GSI) partners....
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Report How To Apply Google's Site Reliability Engineering Approach To Your Infrastructure
Processes: The Infrastructure Transformation Playbook
Google's Site Reliability Engineering (SRE) practices have provoked considerable debate among infrastructure and operations (I&O) leaders — some are utterly skeptical, and others are racing to...
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Report The I&O Pro's Guide To Enterprise Open Source Cloud Adoption, Q1 2018
Digital transformation often runs on open source software. From the operating system to the latest responsive design framework, many open source technologies are stable and ready for prime time....
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Report The Top 10 Facts That Every Tech Leader Should Know About Cloud Standards And Open Source
Open source and open standards are two frequently confused topics. In the world of cloud computing, both are important to the modern digital executive. In this report, we define these two topics...
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Blog The New Incident Management: Safety-Critical Practices Are On The Rise
February 19, 2018 | Charles BetzLast May, WannaCry ransomware locked computers around the world. The incident hit the UK’s National Health Service hard. The attack hindered urgent NHS services by blocking access to its...
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Report The Changing Landscape Of IT Incident And Crisis Management
Road Map: The Continuous Deployment Playbook
February 16, 2018 | Charles BetzDigital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...
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Report Now Tech: Continuous Resolution, Q1 2018
Forrester's Overview Of 17 Continuous Resolution Providers
February 16, 2018 | Charles BetzYou can use continuous resolution providers like ServiceNow and xMatters to preserve enterprise value, improve the availability of digital services, and handle operational disruptions consistently....
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Report Shift To Enterprise Service Management To Improve The Employee Experience
Processes: The Employee Experience Playbook
While new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. Infrastructure...
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