Search Results

• Webinar Base Your DevOps Toolchain On One Of These CDRA Platforms

  Using The Forrester Wave™

  Wednesday, September 9, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Charles Betz

  DevOps has gone from “crazy idea” to “how the world delivers software” over the past 10 years. Continuous delivery and release automation (CDRA) platforms continue to evolve...

• Report Apply Enterprise Service Management To Your Industry Processes

  From Trains To Telcos, ESM Is Reshaping Knowledge Work

  June 30, 2020 | Charles Betz, Will McKeon-White

  Enterprise service management (ESM) is expanding once again. Avid ESM users are already moving from initial successful use cases in HR and facilities to business operations for specific processes...

• Report Unify Application Portfolio Management And Cloud Tagging

  Hybrid Systems Require Common Management

  June 23, 2020 | Charles Betz, George Lawrie

  As a result of the current economic crisis, we're seeing a renewed focus on portfolio management. To provide a unified view of digital and IT portfolios for governance and rationalization,...

• Blog The Forrester Wave™: Continuous Delivery And Release Automation, Q2 2020

  June 15, 2020 | Charles Betz

  After releasing “The Forrester Wave: Continuous Delivery And Release Automation, Q2 2020” earlier this month, it’s a good time to pause and reflect on (in the immortal words of...

• Report The Forrester Wave™: Continuous Delivery And Release Automation, Q2 2020

  The 14 Providers That Matter Most And How They Stack Up

  June 4, 2020 | Charles Betz, Will McKeon-White

  In our 26-criterion evaluation of continuous delivery and release automation (CDRA) providers, we identified the 14 most significant ones — Armory, Atlassian, Broadcom, Chef, CloudBees, Digital.ai...

• Blog Accelerate With Enterprise Service Management

  April 16, 2020 | Charles Betz

  Enterprise service management (ESM) emerged from the crowded IT service management (ITSM) market. ESM expands service thinking and the service catalog into domains outside of IT as well as speeding...

• Report Now Tech: Continuous Delivery And Release Automation, Q2 2020

  Forrester's Overview Of 29 CDRA Providers

  April 9, 2020 | Charles Betz, Will McKeon-White

  You can use continuous delivery and release automation (CDRA) to automate digital pipelines, enable faster product iterations, and improve end-to-end management and visibility. But to realize these...

• Report ESM: The Software Platform For Knowledge Workers

  Enable Your Digital Business With This New Enterprise Platform

  March 24, 2020 | Charles Betz, Will McKeon-White

  Enterprise service management (ESM) has emerged from the crowded IT service management (ITSM) market. By expanding service thinking and the service catalog into domains outside of IT as well as...

• Blog Agile, DevOps, And COVID-19

  March 23, 2020 | Charles Betz

  Every other Friday, we have a meeting of the “DevOps Theme Team,” a group of Forrester analysts focused on next-generation IT management approaches. We talk about Agile and DevOps, of course, but...

• Report Promises, Not Obligations, Are The Basis Of Future Operating Models

  Empower Team Collaboration Through A Framework Of Mutual Commitments

  March 10, 2020 | Charles Betz, Chris Gardner

  As infrastructure and operations (I&O) organizations move to digital product teams, it's becoming increasingly ineffective to base governance on traditional controls (processes, manual inspection,...

• Report Forrester's Enterprise Service Management (ESM) Buying Guide, 2020

  Map ESM Providers To Your Current State, Size, And Priorities

  February 10, 2020 | Charles Betz, Will McKeon-White

  In "The Forrester Wave™: Enterprise Service Management, Q4 2019," we researched, analyzed, and scored enterprise service management (ESM) providers, providing infrastructure and operations (I&O)...

• Report It's Go Time For Application And Infrastructure Dependency Mapping (AIDM)

  Long-Awaited Dependency Mapping Is Finally Here To Bring Meaning To Your Digital Pipeline

  February 7, 2020 | Charles Betz, Rich Lane

  Visibility into complex distributed systems is crucial for modern technology operations. Despite promises, the configuration management database (CMDB) and its discovery tools never delivered...

• Blog The I&O Organization Under Pressure

  January 24, 2020 | Charles Betz

  Whither infrastructure and operations? Cloud-native, DevOps, and automation are turning I&O’s world upside down. As organizations move to self-provisioning, I&O professionals are...

• Report Gauge Your Modern Technology Operations Maturity

  Assessment: The Modern Technology Operations Playbook

  January 15, 2020 | Charles Betz, Rich Lane, Will McKeon-White

  Today's customers demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both innovation and...

• Report The Five Principles For IT Chatbot Success

  It's All About The User

  December 18, 2019 | Charles Betz, Will McKeon-White

  The chatbot value proposition is creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT leaders...

• Report The Future Of Technology Operations

  Vision: The Modern Technology Operations Playbook

  December 17, 2019 | Charles Betz

  Five years ago, the traditional IT organization began transitioning to new operating models, but certain critical factors have remained unresolved until now. This report helps infrastructure and...

• 

  Webinar Predictions 2020: DevOps

  DevOps Professionals Should Plan For Chaos, Emergence, And Resilience In 2020

  December 9, 2019 | Charles Betz

  DevOps continues to transform IT and digital management worldwide. But is the reality living up to the hype? Come and hear Forrester’s predictions for DevOps for 2020, including chaos...

• Report Streamline Your Operational Processes With Lean And Agile Thinking

  Processes: The Modern Technology Operations Playbook

  December 6, 2019 | Charles Betz

  Forrester client inquiries about IT process are increasing sharply as digital transformation and DevOps practices force many IT organizations to fundamentally reexamine the role of process in their...

• Report Top 10 Trends That Will Shape Modern Infrastructure And Operations In 2020

  Landscape: The Modern Technology Operations Playbook

  December 6, 2019 | Charles Betz

  Infrastructure and operations (I&O) professionals have never been under more pressure to change. From cloud-native approaches to product teams and DevOps, the challenges just keep coming, and many...

• Report Deliver Better IT Assurance With Modern Technology Operations

  Executive Overview: The Modern Technology Operations Playbook

  December 6, 2019 | Rich Lane, Charles Betz, Will McKeon-White

  By adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can harness modern technology operations practices to better address their...

• Blog Yet More DevOps Trends For 2020

  November 17, 2019 | Charles Betz

  So we issued our 2020 DevOps predictions, but we were limited in number and format, and there were a lot of great ideas. Here are some of the additional trends Forrester is tracking in DevOps for...

• Blog Predictions 2020: Three Big Changes In Store For DevOps

  November 4, 2019 | Charles Betz

  In this blog, I want to discuss what we’re predicting in the area of DevOps for 2020 and, as a bonus, provide a sneak peek at some other DevOps trends that we’ll certainly be digging...

• Report Predictions 2020: DevOps

  Firms Will Embrace New Customer-Centric Approaches As DevOps Speeds Falter

  November 4, 2019 | Charles Betz, Diego Lo Giudice, Christopher Condo

  DevOps continues to capture hearts and minds. However, with release speeds slowing, it's experiencing an inflection point. To succeed, integrated DevOps teams must perceive this inflection point as...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

• Blog Presenting The Forrester Wave™: Enterprise Service Management, Q4 2019

  October 11, 2019 | Charles Betz

  In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage. Creating new market spaces is not easy, nor...