Search Results
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Webinar Predictions 2019: Customer Service And Sales
For some time, the burning question has been: Will robots replace humans? While the proliferation of robotic process automation (RPA) has reduced headcount in the back office, it’s a...
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Report Now Tech: Configure Price Quote Solutions, Q4 2018
Forrester's Overview Of 27 CPQ Solutions Providers
December 21, 2018 | Tom Kaneshige, John BrunoYou can use configure price quote (CPQ) solutions to shorten deal-cycle times, increase deal conversion, and improve customer experience. But to access these benefits, you'll first have to select...
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Report The Forrester Tech Tide™: Sales Technologies, Q4 2018
Seventeen Technologies Underpin The Sales Ecosystem
Consultative selling is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in sales, companies are evaluating and adopting a range of...
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Report Predictions 2019: Customer Service And Sales
Invest In Humans In 2019, As Chatbot Backlash Will Emerge
The promises of AI have yet to make a material impact in customer service and sales. Companies cannot simply replace employees with AI-driven software, as customers and markets are becoming far...
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Report Choose The Right CRM Solutions For Your Organization
Tools And Technology: The CRM Playbook
The CRM technology landscape is changing with the commoditization of core features, the rise of point solutions, the shift to software-as-a-service (SaaS) solutions, and the need to provide...