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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Service Desk 2020: It's All About Employee Experience

    Reliable, Accessible Services Fuel Innovation And Satisfaction
    October 6, 2020 | Charles Betz, Andrew Hewitt

    Although new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. In an era of...

  • Report Drive Your Adaptive Enterprise With SaaS

    Executive Overview: The Digital Operations Platforms Playbook
    February 5, 2020 | Liz Herbert

    Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's digital operations platforms (DOP)...

  • Report The IT Financial Management — AKA TBM — Technology Solution Ecosystem

    Achieve Total Cost Visibility With ITFM/TBM Technology And Services
    January 9, 2020 | Bill Martorelli

    Solutions for IT financial management (ITFM), AKA technology business management (TBM), are evolving rapidly because of the growing need for infrastructure and operations (I&O) leaders to control...

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